Customer Service Agent

Hanson UK ,
Syston, Leicestershire
More Details
Job Type: Full-time
Salary: £19,400 per annum

Overview

Customer Services Agent - Syston - Order Agent - £19,400.00 Working at Hanson is about being part of something big - with more than 300 sites across the UK and over 3,500 employees in a wide range of roles, Hanson has opportunities for all. Belonging to the international Heidelberg Cement Group which has a leading global position in aggregates, cement and concrete, everyone is part of one team that is committed to achieving the company's visions. Our staff understand that what we do is much more than "just" produce materials, we are vital to ensuring that roads can be built and maintained, we form the foundations of buildings such as hospitals and we are part of major projects that will shape the future of the UK. One of our key aims is to be a leading sustainable business that is committed to being fair, respectful and inclusive. Hanson is an equal opportunities employer. Description of Team / Department Orders team: We need a customer agent to meet all customers' and business requirements in the most cost effective, professional and timely manner whilst achieving a high level of customer service. To provide customers with a quality service for all sales enquiries, quotations, orders, deliveries and associated administration in the most cost effective way for Hanson Quarry Products. To support the role of the external sales force through securing work, following up of sales leads, and promotion of branded products Purpose of the role and responsibilities: To answer customer calls promptly and in a professional manner. Ensuring you take ownership and secure the order and the customer feels valued and happy with the service offering. Are you passionate about delivering excellent customer service? Do you have a positive, can do attitude? Is your phone manner second to none? Are you helpful, empathetic and responsive? Skills / Experience High level of accuracy, self motivated, able to multi task and offer a excellent level of customer service. 1 year of customer service experience, Excellent Remuneration and Benefits Ongoing training and development and opportunities to help further your career. A comprehensive structured induction programme. Experience within a well-respected global market leader. Pension with generous contributions from Hanson. 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more. Benefits supporting you and your family, such as Cycle to work and voluntary Life assurance. Additional Details Customer Service Agent, Syston Leicestershire Starting salary £19,400 based on 40 hours Shifts from 6am-6pm Monday to Friday, and Saturdays on a rota basis 6-2pm. Full time position Contract type: Permanent

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