User Researcher

H M Revenue & Customs ,
London, Greater London
More Details
Salary: £40,544 per annum

Overview

Job description We’re making HMRC’s services and information simpler, clearer and faster for individuals and businesses. To do that, we need service designers who will help us design user-centred policy and integrated services based on user needs. Being part of our team will offer the unique opportunity to work in HMRC’s Policy Lab; helping help policy makers shape policy that makes it easier for people to meet their obligations and for government to maximise efficiency About the role You will join a lively and supportive User Research community, based in London with access to research labs and facilities across the UK. Our team is passionate and committed to conducting robust research with real-world impact, and bring varied expertise from the private, voluntary and public sectors. This is an exciting time to join an organisation that probably doesn’t work how you’d imagine a government organisation would Like to know more about our Policy Lab, what we do and how we do it? Find out more here: https://hmrcdigital.blog.gov.uk/category/user-research/ https://hmrcdigital.blog.gov.uk/2019/02/20/introducing-our-policy-lab/ Key responsibilities As a User Researcher in our team, responsibilities include: Planning, designing, preparing and executing a range of user research activities to support the design, development and continuous improvement of government policies and services. Identifying the appropriate research method depending on the phase of the service lifecycle, such as ethnographic research methods, usability testing and A/B tests. Collaborating closely with a multidisciplinary agile scrum team who are passionate about their work, and ensure research has a significant contribution to the delivery of our services. Leading colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour. Communicating user research findings to help the team and wider organisation develop a deep understanding of users and their needs including presentations at show and tells, designing and maintaining research outputs on the team wall, creating formal reports. Contributing to the wider user research community including presenting at meetups and writing blog posts. Mentoring and managing junior user researchers. Essential criteria You should demonstrate proven experience in: Experience and understanding of a range of user centred service design and delivery practices. Conducting user research projects with proven impact on the final user experience. Identifying user needs using multiple methodologies. Using quantitative and qualitative methodologies including ethnographic techniques, usability testing, remote testing, and survey design. Operating in an open, iterative and collaborative way in a multidisciplinary scrum team. Meeting ambitious deadlines and delivering high-quality work on schedule, including quickly turning around research plans and outputs in different formats. Synthesising multiple inputs (reporting data, metrics, qualitative and quantitative insights) to generate actionable and implementable recommendations. Involving teams and stakeholders in analysis and synthesis to increase consensus and challenge assumptions You will also need : A degree in psychology, cognitive science, human factors, computer science, product/interaction design, human computer interaction or related subject areas. It’s desirable that you have : Understanding of agile approaches and experience of working in agile teams. Some knowledge of current technologies used to build and operate digital services, and the different technical roles in a digital team. Understanding of the GDS Service Manual & Government Digital Standard. Ideally you will also have experience in conducting research : With people who have low digital skills. With people with accessibility needs. With diverse and hard-to-reach audiences. Equal Opportunities We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, veteran status or disability status We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. This job was originally posted as www.totaljobs.com/job/89960659

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