Senior User Experience Researcher

Expedia ,
London, Greater London
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Job Description

Expedia Do you believe that the best products are built by teams who focus on understanding user behavior? Do you dream of working in a dynamic, iterative environment where research insights can have an immediate impact on a product's user experience? If so, then Hotels.com, the most rewarding way to book a place to stay, wants to talk to you. We are a diverse and inclusive organisation. As a team, we focus on a drive for results. We are looking for an experienced, hardworking, and passionate UX Researcher with solid methodological skills and ability to use research to impact decisions in a dynamic, agile environment. You are great for this job If: * You have excellent research skills with a record of delivering insights that influence product and design decisions * You are motivated by a sense of accomplishment and enthusiasm for the work * You are known for clear written and spoken communication skills * You have solid project management skills and are able to strike the balance between being agile and applying rigor * You practice self-awareness and strive to be your best self while finding common ground and building rapport with your peers We believe that observations are key, and that understanding the "why" is critical. We're looking for researchers who can adopt our research philosophy and excel at delivering research insights. What you'll do: * Define and consolidate qualitative and quantitative research, including lab-based usability studies, remote studies, field studies, surveys, to provide insights on requirements definition, content strategy, wire-frames, visual and interaction design * Work closely with the Product team and other stakeholders to clearly define and prioritize user research questions, then outline and schedule research plans * Identify and recommend the best methods to answer UX product research questions and prioritize them according to schedule and opportunity constraints * Proactively identify opportunities to improve the user experience and better serve business needs using research * Be accountable for running and ensuring quality of user research within your area(s) of focus * Manage and oversee vendor-based research projects and relationships * Consolidate research findings, often from multiple sources, into a short, concise, actionable story for stakeholders and product teams * Describe and present your methods, design explorations, and trade-off rationale along with a recommendation to peers, team partners, business stakeholders and UX leadership * Estimate work effort and define needed deliverables Who You Are: * Practical experience with qualitative and quantitative research methods * Advanced ability to articulate and visualize both qualitative and qualitative results * Experience working first-hand with UX design and software product teams * Ability to plan and lead generative research to define new design concepts * Ability to develop creative, flexible, and rapid approaches to user experience problems * Multi-task across multiple projects and studies going on simultaneously and working with outside vendors where required to conduct research * Strong organisational skills, ability to act independently, and ability to switch quickly between different projects, even within a day * An outgoing, persuasive personality with an ability to lead and clarify lateral thinking * A natural curiosity that leads you to always wonder how and why people use our products the way they do * A thirst for constant learning and improvement * Excellent written and verbal communication skills Why Join Us: Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better - that responsibility inspires us to be the place where extraordinary people want to do their best work, and to provide them to tools to do so. Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. Our family of travel brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Egencia, trivago, HomeAway, Orbitz, Travelocity, Wotif, lastminute.com.au, ebook

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