Customer Enquiries Advisor

Office Angels ,
Shipley, West Yorkshire
More Details
Job Type: Full-time
Salary: £17,000 per annum

Overview

Role: Customer Enquiries Advisor Location: Shipley Hours: 36.5 hours per week on a flexi time system Salary: £17,000-17,500 per annum Start date: ASAP Benefits: Flexi time, Free parking, 28 days holiday, X mas shut down, pension scheme Our Shipley based client is looking to recruit an experienced Customer Service Advisor Executive to join their busy team. Your primary responsibilities will be customer service and sales administration. This is a full time permanent role offering a salary of £17,000-£17,500 with excellent opportunities for progression and development. Duties: Co-ordinates all customer and supplier liaison (both verbal and written) regarding new sales enquiries to ensure the accurate and efficient creation of non standard products and quotations to meet customer requirements. To satisfy the needs of internal and external customers efficiently whilst prioritising workload in terms of commercial potential and in consideration of the Company's desire to reduce overall response times. Responsibility to apply sales margins to all non standard items, and to determine appropriate levels of discount on standard items. Entering new product requirements/ specifications on to the system Creating detailed quotations for new and existing customers Liaising with relevant sales personnel regarding quotation follow-up's to be expedited within the desired time frame for all quotations within parameters set by Sales & Marketing Director. Report factual and accurate information on quotations to the external sales force and senior management. Managing customer accounts and keeping them informed of delivery schedules and lead times Updating customer records on the database and managing all paperwork associated with the customers' account Requesting prices from suppliers for any necessary materials Any ad hoc duty as required Experience required: Excellent customer service and account management experience is essential Strong written and verbal communication skills Excellent data entry skills The ability to work in a fast paced environment This position would suit applicants from Bradford, Bingley, Shipley, Keighley, Baildon and surrounding areas. If you have the necessary experience and you would like to apply for this role please submit your CV online for consideration. You will be contacted within 48 hours or your application if we have been able to shortlist you for this role. Office Angels is an Equal Opportunities employer. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy

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