Customer Service Data Entry Clerk

Blue Rock Systems Ltd ,
Linby, Nottinghamshire
More Details
Job Type: Full-time
Salary: £12,000 per annum

Overview

Job Description The primary function is to transfer email correspondence, received from customers, on to the Microsoft Dynamics CRM system for a busy Customer Service and Helpdesk. Identify new requests and create new support cases on CRM. Maintain existing cases with updates and chasers. Determine the severity and assign priorities to cases. Retrieve case data from the CRM system. Ability to respond to customer phone calls and log the details on to CRM. To carry out any other support duties as the service requires. Experience Although average typing speed is adequate the candidate must be able to demonstrate accurate typing skills. Experience of a Helpdesk environment, technical skills and knowledge of business processes would be an advantage but not essential. Personal Qualities Good written and verbal communication skills, with a confident telephone manner. Customer facing with good customer service skills. Good attention to detail. A team player with the ability to work on your own initiative. Hours 9am - 5.30pm 1hr for lunch

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