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Tuntum Housing Association
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New Basford, Nottingham, Nottinghamshire
Income Management Assistant
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Salary: £22,765 per annum |
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Overview
Are you an Income Management professional with good knowledge of housing benefit legislation? We are searching for two Income Management Assistants to have a frontline presence on their own patch within our housing portfolio. This exciting and newly developed position is ideal for those who want to work with customers to make a difference, maximise rental income and minimise financial hardship. We are looking for people who want to work proactively to make a difference for our customers, build relationships and troubleshoot problems. The successful candidates will have a strong customer service ethos and 'right first time’ approach, a passion for improving service and delivering the Association’s vision and a proactive attitude to their own personal development. You will need to have knowledge of welfare benefits and income and debt recovery and be experienced in negotiating payments and collecting debts. The role is based in New Basford, Nottingham, however travel is required to and from surrounding areas, so a driving license and a vehicle is essential. You will be able to work your hours flexibly from Monday to Friday, delivering a total of 37 hours per week. What is the role of the Income Management Assistant? You will be responsible for income management on your designated patch working to minimise debt and maximise income. You will proactively support customers to implement action plans to help them manage their debt and ensure their rent is paid. You will develop a broad range of rents and legislation knowledge and provide good knowledge of legislation in relation to Housing Benefit, Universal Credit and other Welfare Benefits to deliver a high quality service to all customers within your specified area. What are the benefits of working with us? Flexible working hours. 30 days leave rising by 1 day per year to a maximum of 38 days. Pension contributions matched up to 8% by the Association. 3x life cover. Healthcare plan with Westfield Health. £15 towards gym membership. Enhanced statutory benefits. Free parking. Comprehensive training. Who are we? Tuntum Housing Association are one of the UK’s largest Black, Minority, Ethnic (BME) led housing providers. Our legacy is rooted in providing affordable homes and we remain passionate about supporting diverse communities. We have a holistic offer, not just in the provision of a range of high quality homes, but also in our commitment to supporting neighbourhoods and in improving lives through our employment, training, care and support work. Tuntum Housing Association is an equal opportunities employer and positively encourages applications from all suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. One position is 12 months fixed-term with the likelihood to be made permanent. One position is 6 months fixed-term to provide cover for a staff member on secondment. For the best chance of success, please visit our website to view the full job description and make your application. The advert may close sooner than advertised if suitable applicants are received.