Income Officer

PA Housing ,
Leicester, Leicestershire
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Overview

Job Description

PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London and the South East. We hold a stock of more than 23,000 homes and employ 600-plus staff. Our success and plans for the future would not be possible without our dedicated team of staff. Every one of our employees helps to make a positive difference to the lives of our residents. We currently have an opportunity for a Income Officer to join our dedicated team in Leicester and we really want to hear from you if you; * Have a clear understanding of the legal process in relation collecting debt, have the ability to advise tenants on their rights and how to mitigate the risk of loosing their home. * Have a clear understanding of the status of all rent accounts in the management area and work with the Income Team Manager to create a systematic debt reduction plan * Have exceptional customer service and communication skills * Have a clear understanding of welfare reform and the related benefits * Can build relationships across the business and with external partners to drive the successful completion of targets and action plans * Can demonstrate appropriate levels of numeracy skills. We recognise that people are at the heart of our business and success is dependent on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable all colleagues to fulfil their potential. We reward our staff for their dedication by offering competitive salaries and an excellent range of employee benefits including: * 26 days annual leave entitlement on joining, plus bank holidays, (pro-rated for part time roles) * Opportunities to develop your career through training, including gaining professional qualifications, career coaching, mentoring etc. * Generous pension scheme * Health cash plan * Perkbox - High street discounts * Health and Wellbeing initiatives If you require any of the attachments in a different format or you require support with the application process please do not hesitate to contact us either via the email address or phone number below. There is an expectation that a new employee will not be eligible for transfers, promotions or secondments for a period of 6 months . If you require any of the attachments in a different format or you require support with the application process please do not hesitate to get in touch. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. Closing date: Midnight, Sunday, 28th June 2020 Interview date: Week commencing 6th and 20th July 2020 Ref: V3246 To apply for this role please click on the apply button or for any enquiries please email the recruitment team at

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