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Itecco Limited
,
Bristol, Bristol
Service Desk Manager - Bristol - £45,000
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Job Type: Full-time |
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Salary: £40,000 per annum |
Overview
An innovative IT Service/Support provider based in Bristol is looking for an IT Service Desk Manager to join their team ASAP to ensure customer satisfaction and Service Desk Support levels remain high They need someone with a technical background (IT Support) who has several years' experience undertaking a Service Desk Manager role, that is personable, energetic and has a passion for managing processes and internal teams. Main duties and responsibilities Continuing successful Service delivery and SLA based success of the team Ensuring the excellent Customer Satisfaction levels are maintained. Guiding and Overseeing the IT Service Desk Benefits include: Discretionary bonus Generous holiday allowance Private medical and dental care Regular company outings and events Paid Certifications and training opportunities internally Role Requirements: Technical background covering Microsoft Server Desktop OS, Office 365, Azure, Hyper-V Successful service delivery - SLA achievement and high level of customer satisfaction Excellent leadership and people management skills Experience leading a team of IT Engineers in a Service Desk environment Working within an ITIL Framework Desirable skills: Experience working for an MSP Relevant IT Certifications e.g. CCNA/MCSA/ITIL The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at zak . sandhu itecco . co . uk This role would be suitable for: Helpdesk Manager, Service Desk manager, Helpdesk Team leader, Service Desk Team Leader Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, ITECCO are fast becoming the UK's most influential IT recruitment company.