Helpdesk / 1st Line IT Support

Latcom Plc ,
Swindon, Wiltshire
More Details
Job Type: Full-time
Salary: £23,000 per annum

Overview

Helpdesk / 1st Line IT Support. My client based just outside Swindon - Wiltshire, are looking for an Helpdesk / 1st Line IT Support person with tech skills in Active Directory, building/imaging laptops/desktops and MS Windows. You will be required to apply for Security Clearance to SC level after joining, if you do not already have such clearance. This is a fantastic opportunity for a talented 1st line professional with an aptitude for problem solving IT issues with excellent customer support skills. You will be working as part of an onsite services team delivering quality front-line support with a key focus on delivering to the customer within the agreed SLA’s. You must have: Experience of 1st Line technical support. Active Directory. Experience of building/imaging laptops/desktops. MS Windows. Excellent client facing skills. Good communication skills (written and oral). Excellent interpersonal skills and ability to work well within a team. A strong ability to work calmly under pressure. Role involves the deployment, support, maintenance and changes for: IT Trouble Shooting Basic IT House Keeping IT end user support. IT devices (e.g. Laptops). Print Services. Audio Visual Services. Operating systems, such as MS Windows. A range of industry standard and bespoke applications Any ITIL experience would be a bonus Please send your CV for more information and a full job spec

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