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Mynt Recruitment
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York, North Yorkshire
Customer Service Assistant
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
A leading manufacturing company based in the heart of Yorkshire are looking for a customer service assistant to join their expanding and developing team. The company itself are world leaders in their field. With their clients being based internationally. Specialising in the research and development of microwave filters, as well as diplexers, waveguide and coaxial passive components. This company will research, develop and also provide their product in high volume. The company is an international manufacturer of electronic components and is growing due to a massive increase in business. Is company are looking for a semi experienced customer service assistant to join their York Office. The purpose of the customer service assistant in this company is to be the interface between BSC and our Customers. As our first point of contact you will be required to advise and update our Customers proactively on the status of their orders while maintaining internal visual management systems in order to effectively communicate their need to the wider business. Other duties and responsibilities in the role of the customer service assistant are; Champion the voice of the customer. Identify and assess customer needs to ensure that they are fully satisfied by providing feedback to various work centres. Ensuring customer enquiries pertaining to delivery are investigated and resolved in a timely and efficient manner. Provide both routine and proactive customer updates advising of any changes to delivery. Maintaining thorough and accurate customer service records in the ERP system. Hosting and supporting customer conference calls discussing all aspects of both existing and potential orders. Update and maintain all Customer and Production planning boards. Attend daily Production meetings to discuss the flow of orders through the supply chain. Participate in the Companies continuous improvement activities. The role itself will be working Monday to Friday, 8.30am – 16.30pm. This is a 37.5 hour working week. The salary for this role will be £18000 per annum, experience depending. I am keen to speak to anyone who has worked in the following areas, or who has the following skills; Administration Sales assistant Purchase ledger Data entry Customer service Customer support Sales administrator Office experience If you are looking for a new challenge or looking to join a company where you can grow and develop in your career, please apply now with a copy of your up to date CV and we will get in touch with you regarding the position.