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AT&T
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London, Greater London
Director of Buy Side Services, Northern Europe
Overview
Job Description
Xandr is seeking a bright, highly motivated and experienced Services Leader to spearhead our efforts engaging with all buy side clients in Northern Europe. The goal of this role is to develop and run a market leading services proposition for all buy side clients in Northern Europe and to accelerate the development and engagement with agencies through state-of-the-art Servicing within 12 months in the region. About the role: Develop and run a team of highly achieving Solutions Consultants and Trading Consultants to deliver success and drive YoY growth Provide leadership and direction to the Buy Side Client Services function in Northern Europe,helping customers unlock the full potential of their businesses Expand the team, grow and develop talents, actively create the next generation of leaders Leverage your understanding of Agency Holding companies, Trading Desks, Direct Marketers' business model to position Xandr to build product and services meeting the needs of our clients Evangelise the platform through industry events, speaking opportunities, and customer relationships. Refine the Client Services practice for Media agencies, developing innovative and holistic engagement to fuel growth (Trading advisory, Technical implementations, Analytics etc...) Develop tools and resources to support new business efforts at scale Define and drive KPIs to ensure Services function is lean, effective and a trusted partner to our customers as well as internal stakeholders Understand and effectively communicate Xandr's proposition, technology and solutions to media agencies stakeholders Act as escalation point for more complex and difficult conversations Work closely with the Commercial leaders to define and implement account strategy Work with Product Management and other cross-functional teams to help improve the platform and the way we go to market with it. Engage with Commercial and Services in other region to align team operations, teach and learn. Extensive experience in the adtech industry with a specific focus on media trading, operations, planning or analytics Track record of building, leading, coaching and mentoring teams Experience in driving high performing culturethrough clarity and constant holistic feedback Brings relevant Media agency context and knowledge with Trading and AdOps experience a requirement Experience in navigating Holding companies with an ability to forge relationships across Holding companies' stakeholders Ability to be a player as well as coach and provide services and consulting to clients while defining best practices Strong ability to translate complex data and technical concepts to a non-technical audience. Ability to excel in a client-facing, consultative role developing new solutions. Deep knowledge of the operational complexities of media demand and supply worlds. More about you: You love challenging yourself to constantly improve, and sharing your knowledge to empower others You are a self-starter with an entrepreneurial spirit You are a quick learner with an ability to rapidly grasp new technology, product changes and market trends You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem You believe in not only serving customers, but also empowering them by providing knowledge and tools.