Product Features
Blog
Contact Us
Sign In
Sports Information Services
,
Salford, Greater Manchester
Account Executive role in MediaCityUK
|
|
Job Type: Full-time |
|---|
Overview
We are recruiting an Account Executive role to establish and maintain relationships with our customers and key stakeholders. The role is working from our office based in MediaCityUK. We offer a competitive salary plus a great benefits package which includes company funded private healthcare, up to 10% employer pension contributions and an annual performance related bonus of up to 20%. About the Company SIS (Sports Information Services) is the leading supplier of 24/7 betting services to retail and online operators globally. We provide betting operators with desirable and profitable content with an end-to-end solution of live pictures, data on-screen graphics with betting triggers and a wide range of markets and pricing to drive betting revenues. Our mission is to drive value for betting operators globally through the supply of high-margin short-form betting content. We do this by producing live betting channels which provide betting operators with high-frequency high-margin betting content to drive their betting turnover. About the Role We have an opportunity for an Account Executive to join our team who will be responsible for the provision of account management and administrative support to a designated portfolio of customers and service providers. The role has a high degree of autonomy, requiring the ability to think on your feet, being a true customer advocate and ensuring that you have a solid understanding of how our services are contracted for, delivered and used, specifically for your group of customers. Domain, industry and technical delivery knowledge, combined with customer understanding and rapport, makes this role unique within SIS and ultimately vitally important to the delivery of the strategy. Working closely with the SIS Sales team, the role will provide support to allocated Sales and/or Major Account Managers and their customers along with responsibility for your own clients. The portfolio of customers will be of mixed tier, from both our retail and digital customer base as well as from our domestic and international sectors. The primary objective of the role will be ensuring delivery of a customer experience in line with today’s customer demands, that differentiates us from other suppliers and one that ensures that they remain customers of SIS in the long-term. Key Duties & Responsibilities Establishing and maintaining long-term relationships with all customers and key stakeholders within the portfolio throughout the duration of their relationship with SIS. Ensuring the customer receives a quality experience throughout. Accountable for acting as the customer advocate on all service-related matters. Conduct business reviews to ensure customers are satisfied with the products and service provided by SIS Positioning SIS strongly for business retention, growth, contract renewal and service extension. Identify opportunities to grow business with existing customers - alerting the sales team to opportunities for further sales. Communicate customer requirements, feedback and intelligence gathered to relevant teams within SIS to drive continual product and service improvement and to keep the business informed of trends and points of commercial interest. Undertake customer satisfaction surveys and reviews and provide feedback to the business. When required, attend customer meetings, industry events and exhibitions to aid and maintain strong relationships. Governance - responsible for ensuring all revenue is captured and that services are provided in line with agreements and customer expectations. Experience & Knowledge Minimum of 5 GCSE’s including English and Maths Minimum two years’ experience in an account manager role At least two years’ experience of working within the betting industry. Demonstrable knowledge and understanding of both retail and digital operators, including service and platform providers, the products they offer and delivery mechanisms in use. Sound commercial acumen and industry awareness. Capable and confident in handling all customer related matters. Solid understanding of commercial contracts, governing terms and conditions and service measurement techniques. Experience of being an active member of a cross functional operational team. Proven track record of delivering improved customer service through influencing people and teams. Abilities & Skills Strong account management and relationship building skills. Experience of dealing with high profile stakeholders across the business and within customer organisations. Innovative and committed to continuous improvement, actively seeking out ways to improve A keen eye for detail as accuracy and quality in respect of administration and reporting is key to this role. Professional manner and customer focused with the ability to manage relationships with tact and diplomacy. Ability to prioritise and manage workload effectively. Ability to think logically, break things down and recognise cause and effect in actions taken. Outstanding time management and organizational skills. Meeting deadlines and ability to manage multiple tasks simultaneously. Excellent documentation skills. Confident communicator - both written and verbal - with good listening skills. Ability to utilise the Microsoft Office Suite (Word, Excel, Visio and PowerPoint). Please note, that though an office-based role in MediaCityUK, attendance to external customer meetings, customer events and exhibitions may be required at times. On occasion, this could include overseas travel. If you would like to apply or read the full job description visit our website by clicking on the button below.