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The Business Connection
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Ellesmere Port, Cheshire
Client Relationship Executive
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Job Type: Full-time |
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Overview
This is an exciting opportunity for aClient Relationship Executive to join a progressive, growing company who pride themselves in giving the best service to their clients and customers. The Client Relationship Executive will be building telephone partnership relationships to increase business activity. The Client Relationship Executive will benefit from having access to the company’s fantastic benefits package, which include an on-site gym, company pension scheme, social area and great progression opportunities. To apply for the Client Relationship Executive to role, you must have a successful track record in consistently growing your portfolio and knows what it takes to provide a legendary service within a B2B environment. The Client Relationship Executive should be customer-focussed, passionate about providing the highest possible service levels, and ensuring long-term relationships are developed and maximised. Key Responsibilities: Re-engage with dormant accounts to understand why they are no longer using the service Strategic management of client relationships Develops trusted relationships with a portfolio of customers to ensure competitive advantage, after developing a thorough understanding of key customer needs and requirements Maximise sales and manage market share from within your portfolio by identifying any business that the group isn’t getting. Be able to explain the brand story and ethos to sell products and services along with any new product developments (internal and externally derived) Maintain appropriate records on clients and sales activities within a CRM system Work closely with internal departments ensuring the knowledge on your portfolio is shared including delivery of training on accounts where appropriate Excellent organisational skills to keep on top of all delegated tasks and managing accounts correctly To provide accurate and timely updates to key stakeholders on portfolio performance Coordinate with staff members working on the same account to ensure consistent service Pro-actively make quality calls to your accounts alongside using the technology within head office for virtual meetings Prepare and deliver presentations to (and on) your portfolio Essential Skills: Proven experience within building telephone partnership relationships to increase business activity A successful track record in consistently growing your portfolio and knowing what it takes to provide a legendary service within a B2B environment Effective time management skills with the ability to multi-task Effective communication skills, with the ability to influence with internal and external Knowledge maintenance of latest market developments and trends Keywords : BDM, business development, B2B, sales, Account Manager, relationships, clients __________________________________________________________________________________________ Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies We are acting on behalf of the client as an Employment Agency in relation to this vacancy We are an equal opportunities agency and welcome applicants from all backgrounds