Account Support Manager

Axis Group Services Limited ,
Cardiff, South Glamorgan
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Job Description

Introduction: Established in 1994, Axis Security has grown to become one of the UK's leading security companies. Axis Security offers a wide range of professional security services which include manned guarding, reception services, mobile patrols, key holding, remote monitoring, and security systems. Axis Security has been named Security Guarding Company of the Year at the 2018 Security Excellence Awards (SEA) years. Axis Security also won the award for ACS Champion of the year in 2017 for its commitment to raising standards and creating a safer environment. We are an 'Equal Opportunities' employer. Job title: Account Support Manager Location: Cardiff/Bristol Role Purpose: To maximise contract profitability and minimise contract losses through the delivery of a consistently high standard of customer service which meets the contract specification. Role Requirements: Pay: 27,000 per annum -Previous management experience within a professional organisation, preferably in the security industry. -Good communication skills - the ability to communicate clearly and logically in face to face situations with clients and staff. -Personal presentation to a high standard at all times. -Appreciation of the need for safe working practices, with the ability to implement company policy and procedure and ensure it is adhered to at all times. -Capable of recruiting security personnel in line with procedure. -Capable of mobilising T.U.P.E Transfer's (in/out). -Ability to identify and implement the most effective methods of running a contract e.g. staffing levels, budgetary control. -Capable of managing staff performance on a day-to-day basis and able to carry out disciplinary / welfare procedures in line with Company policy. -Demonstrate organizational skills with evidence of ability to plan, priorities and meet deadlines. -Capable of completing administration functions accurately and maintaining complete and up to date records. -Capable of selling additional Axis Security services to existing clients, i.e. maintenance and cleaning services. Specific Duties: -Ensure that the security coverage for each assignment on your portfolio is fully implemented and adhered to. -Ensure Assignment Instructions, Risk Assessments and all other documentation in place for each contract assignment. -Undertake and manage regular and evidenced employee visits take place identifying training and welfare needs. -Undertake customer visits to build client relationships and ensure satisfaction with the security service. -Ensure all customer queries and complaints are dealt with in a timely and effective manner and that the client is kept fully informed of what action has/is being taken. -Identify opportunities for new business, additions to security services as well as non-contractual work. -Review the running of contracts to identify ways in which productivity can be improved whilst maintaining security coverage. -Negotiate annual price increases. -Control and reduce labour turnover by effective recruitment and training. -Identify and take corrective action on variations to budget hours. -Monitor and review the performance of security personnel to ensure high standards are delivered and maintained. -Ensure that all Company Policies and Procedures are fully implemented, adhered to and communicated. -Resolve any disciplinary and welfare issues in line with Company Policy. -Communicate company information to security personnel. -Complete all contractual administration as appropriate and in a timely fashion. -Ensure all site based equipment is in good working order and/or arrange for repairs or replacements. -Ensure all personnel undergo Company and site-based inductions. To be suitable for this role you must meet all of the following criteria: -Be smart and well presented at all times, leading by example to show the high standards required -Have experience within the security industry, with a proven track record for quality service -Be polite, helpful and diligent, with a 'can do' ethos with strong negotiation and interpersonal skills -Have the ability to work to deadlines and effective time management skills -Be in possession of an SIA Licence and have awareness of health and safety requirements -Have excellent communication skills and be able to deliver the highest standard of customer service -Be experienced in managing staff, including welfare, disciplinary and development issues -Have a driving licence and the ability to attend all the sites within the designated region -Be able to demonstrate a high standard of IT skills to use TimeGate, Email, Word and Excel effectively

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