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NJR Recruitment
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Wythenshawe, Greater Manchester
Export Customer Services Manager
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Job Type: Full-time |
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Salary: £35,000 per annum |
Overview
Export Customer Services Manager Location: Wythenshawe Salary: £35,000 - £42,000 benefits Dog friendly office, free gym membership, private medical Looking for a new challenge? Wanting to work for reputable organisation who genuinely offers excellent career development, excellent holidays, pension, free car parking, free gym, Private Healthcare and so much more? Our client is a well-established distributor that is dedicated to delivering high-quality and innovative products. The business is well respected and successful - its success is based on great products, hard work, flexibility, innovation and delivering results Working from their offices based in South Manchester; the successful candidate will work within a challenging and time pressured environment, motivating and managing a team of people to deliver excellent customer service through the sales order process and order issue resolution. Responsibilities Maintaining and seeking ways to improve the company’s customer service experience, creating engaged customers to support our ambitious growth targets. Take ownership of customer issues and follow problems through to resolution. Develop internal cross-functional relationships, plus manage external relationships with key contacts within our distribution and logistics network Maintain and develop order processing procedures, policies and standards Analyse statistics and compile accurate KPI reports Attend relevant cross functional meetings to help facilitate smooth running of order processing, on-boarding of new customers, and improving wider business understanding for the CS team Recruit, mentor and develop business account coordinators and create an environment where they can excel through on the job training, coaching and empowerment Ensure that consumer calls are managed and processed efficiently by the Business Account Support role Manage the team to capture all reported non-conformances within target times The successful candidate will need to have previous experience working in a similar role - preferably within an FMCG environment and knowledge of exporting and INCO terms - You will have excellent communication and organisations skills as well as the ability to multi-task. Those candidates who hold experience of ERP system (Sage) are urged to apply Our client is looking for someone with a can-do attitude, who has the eagerness, passion and drive to succeed in a demanding and challenging environment were accuracy and attention to detail is key. Apply online or further information please contact one of our specialist consultants quoting Ref: NJR10130