Internal / Technical Sales Support

Dovetail Human Resource Services ,
Newbury, Berkshire
More Details
Job Type: Full-time

Overview

Internal / Technical Sales Support 8:30am - 5.00pm (40 hr week - 30min lunch break) £25,000 - £28,000 (negotiable depending on experience) JOB PURPOSE Our client is one of the largest manufacturers of gate automation and access control equipment. The successful candidate will be responsible for producing quotations and sales order processing within a busy office. There will be involvement throughout the sales process from taking incoming calls, guiding the customer to choose the right product to processing orders that arrive through the website and email accounts. MAIN DUTIES AND RESPONSIBILITIES Sales order processing - taking incoming sales calls and dealing with a variety of sales enquiries from basic pricing and product availability, to more detailed specification and detailed quotations. If you have a mechanical, electrical or engineering background that would be advantageous due to the nature of the products. Sales order processing - inputting incoming sales orders using Sage Line 50 and communicating with the warehouse when the order is ready for dispatch Learning the product is key as the client sell a huge range of products from different sectors of the industry and their customers require help in selecting the right product for the job at hand Gathering the relevant information from the sales enquiry in order to select and specify the correct equipment Initiate regular contact with customers, discussing marketing campaigns, new product information, pricing structures and general industry news. Ensuring customers are aware of ongoing sales initiatives and promotions is key Understanding the pricing structure and discount levels for each account customer Take responsibility for regular sales research using the web to find new customers to target Responsible for pro-actively following up sales leads to convert to appointments for external sales team where necessary Establish excellent relationships with existing customers to maximise ongoing business opportunities Follow up on all post-installation orders to capture detailed feedback on delivery, quality of products and overall installation in order to improve overall customer satisfaction Required: A minimum of three years' experience in general office environment A minimum of three years' experience in a similar operations / purchasing ordering role. Full clean UK driving license General computer proficiency using standard applications such as Microsoft Office 365 products Excellent written and numeracy skills including a professional telephone manner Ability to work flexibly in a small team, building strong day to day relationships with colleagues Desired, but not essential: Experience using Sage Line 50 or similar Sage products

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