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London, Greater London
Telesales/Assistant Account Manager
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Customer Sales Account’s Team Assistant - Telemarketing Reporting To: UK Sales & Marketing Manager Location: South-East London Introduction Our client are an established Cloud, IT and communications B2B reseller in the UK. They have been trading for 18 years and deliver technology solutions to business and the Public Sector. Position Overview The Assistant Account Manager will serve as the face of the company. Working very closely with existing company accounts and the Account Management team. You will be responsible for contacting, attracting, managing, maintaining and developing all aspects of the client relationship. Your role is desk based and contacts are made primarily by telephone so an experience of Telemarketing and appointment booking in a B2B environment is essential. Key Role & Responsibilities: Supporting the in-house sales team in meeting its specific targets B2B Appointment Maker Generating quality leads from your calls Identify new sales opportunities within existing accounts to retain a client-account manager relationship by up-selling and cross selling Make outbound calls to the new Leads and discuss the firm’s process, outlining benefits of our products. Work to and hit KPI’s and Sales targets Administration of pricing, quotation requests, technical information/knowledge to clients and colleagues Working with the sales team as an internal support function to maximise sales opportunities. Suggesting company products/services that maximize customer satisfaction. Ensuring prompt and accurate answers to customer queries. Achieving business targets, expressed in terms of re-signs, revenue, new product lead generation, revenue growth and customer satisfaction Update CRM when any contact is made with a customer or prospect. Essential Experience Speaking to and making appointments with existing and prospective clients on the phone Excellent communication skills - (Previous sales experience in Telephony based role) Able to build relationships with clients Able to identify customer needs by asking relevant questions Able to work well independently as well as a team Driven and motivated attitude Confident and capable of seeking out and securing new business Networking and negotiating skills Account management capabilities Ability to work effectively autonomously Diary management skills for returning phone calls Favourable Experience: Knowledge of the IT and telecoms industry Experience selling into SME and Corporate accounts Knowledge of cloud systems Prior experience in B2B sales in particular appointment booking Confident telephone manner