Branch Coordinator / Receptionist in Finchley

Your World Healthcare ,
London, Greater London
More Details
Job Type: Full-time
Salary: £25,000 per annum

Overview

Your World Healthcare is a leading specialist healthcare recruitment agency, placing a range of healthcare professionals including Non-Clinical and Clinical positions. Our client is one of the UK’s major supplier of free no obligation hearing tests and high-quality hearing aid technology. Branch Coordinator / Receptionist in Finchley Location: The role will be based at the Finchley branch to cover maternity leave (approximately 12 months) Hours : Monday - Friday, 9am - 5pm Job Type: Permanent Salary: £25,000 per annum Job Purpose: To make a significant contribution to delivering maximum sales opportunities by effective and efficient diary management, seeking and securing "home-made appointments", provision of exceptional customer care, maximising sales of accessories and care plans and ensuring a well-presented branch consistent with premium brand. Manage multiple dispenser diaries to maximise appointment potential Make "real" forward booked appointments Reschedule and bring forward appointments tactically to maintain full diary Pro actively promote Wellness Programme to achieve referrals, following up by calling "names" to secure appointments Take the initiative to promote the wellness programme, sell accessories and care plans, etc Maximise appointment attendance by confirming all appointments with clients Meet and greet clients warmly and professionally and provide refreshments Answer all inbound calls according to policy Keep accurate records, on Company systems and manually as appropriate Maintain accurate and timely weekly sales and stock reporting Handle incoming and outgoing post Essential: Must have reception, administration and coordiantion experience Must have customer service experience Must have diary management experience Must have upselling experience We are an equal opportunities employer

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