Product Features
Blog
Contact Us
Sign In
Cracking Recruitment
,
London, Greater London
Africa Specialist Travel Consultant
|
|
Job Type: Full-time |
|---|
Overview
AFRICA Travel Specialist required for an award-winning Luxury Tour Operator in Central London. Established for over 20 years and recognised with four best tour operator awards in the Guardian / Observer Travel Awards over the last ten years this specialist luxury travel company pride themselves in offering a first-class level of service providing personalised tailor-made holidays to Africa & Madagascar. Devoted to the African continent they offer trips across Africa and Madagascar seeing world famous icons and hidden corners of the continent, where their clients get right to the heart of local cultures. Their leading and well-travelled team arranges safaris, custom-made trips for couples, family holidays, honeymoons and expert-led groups, as well as relaxing beach breaks . That's just part of what makes them so unique; hence why they need a specialist travel consultant with first-hand knowledge of selling and having travelled around Africa in order to be able to advise your clients of the little quirks and cultural differences you've encountered, enhancing your rapport and product knowledge to your clients. Africa Travel Specialist will: - Be responsible for offering the highest level of product knowledge within Africa, especially Southern and Eastern Africa with product knowledge of scheduled airline choices to hotels to tours. Deal with each individual customer sales and booking enquiry and secure the booking through destination intelligence. Deal with scheduled airline and hotel suppliers as well as other ground suppliers to fulfil your clients own specific needs to tailor make the holiday and secure the booking. Take responsibility to resolve problems ensuring that issues are followed through and escalated if necessary. Service existing bookings as required including, but not limited to, carrying out amendments, providing information on relevant charges, confirm bookings and adding additional content. Become fully knowledgeable about the products, destinations and services offered. Attend training sessions and meetings where applicable. Share knowledge with colleagues and offer expertise on all aspects of the product range. Work towards achieving sales and customer services targets. Have strong attention to detail. Benefits of working as an Africa Travel Specialist include: - Working Monday - Friday on a small shift basis between 9am - 7pm and 1 in 4 Saturdays, working 10am - 4pm. An excellent basic salary, which is negotiable and would reflect on transferable skills and experience. Healthy commission package. 22 days holiday rising to 25 days after 3 years of service (in the following holiday year) plus bank holidays. Pension scheme. Free tea & coffee. Suitable candidates for this unique Africa Travel Specialist role will:- Have experience in a similar role as a travel consultant OR Travel Agent Have detailed product knowledge of Africa, especially Southern & Eastern Africa having sold and ideally travelled in the areas. Have a strong and detailed understanding of scheduled airlines. Have experience of using a GDS system ideally Amadeus however Galileo and Sabre or Worldspan will also be considered. Demonstrate a proven track record of outstanding performance in sales and service. Show excellent attention to detail skills. To more information and to apply for this unique Travel Consultant role and join this this highly regarded and reputable specialist travel company please apply below.