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Lavanda
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London, Greater London
Growth Ops (Client Onboarding)
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Job Type: Full-time |
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Contract Type: Permanent |
Overview
The Company Lavanda is an award winning UK proptech start-up whose mission is to power compliant short-term and medium-term rentals for the global real estate industry. We’ve developed a pioneering technology platform to power legitimate homestays and home sharing - enabling landlords to profit from the rapidly converging worlds of real estate, hospitality and travel. Our clients include names like JLL, Europa Capital, Aberdeen Standard Investments, and Savills amongst many others. Having raised £6m to date, we’re backed by leading institutional and angel investors and are now scaling the business beyond the UK into Europe and beyond. Our people are at the heart of everything we do. We now invite you to join our stellar team of entrepreneurs and help us realise our exciting vision. The Opportunity We are hiring for a Growth Ops Manager (known as a Client Onboarding Executive at Lavanda) who will be responsible for developing key processes to help streamline our new client onboarding and gear them up for success. If you’re the type of person who looks at manual processes and can’t rest until you find innovative ways to automate them, we’ve probably got your dream role… Working across our Sales and Customer Success teams, you’ll strive to ensure they have the tools they need in order to manage their clients effectively. You’ll stop at nothing to implement efficient, truly scalable processes to gear your colleagues and our clients up for success. We build powerful software, and you’ll get to know our technology stack inside and out in order to develop a deep understanding of how our clients and internal teams use our software. You’ll be able to confidently explain the way our product works; you’re a strong communicator and possess a strong desire to help others learn from the strategies and processes you map and roll out across the teams. You’re just as comfortable speaking to internal stakeholders as you are working with our new customers to ensure their onboarding experience is truly seamless. You’ll constantly analyse the product from both a client’s and an internal perspective and provide ongoing feedback to our Product Team on improvements we can make to ensure we are always working in the most efficient ways to help our clients self-serve. Perhaps you’ve worked at an OTA, PMS or within the property industry before. Either way, you’ll definitely be able to demonstrate a successful run in a fast-paced (preferably SaaS) tech company and highlight experience of onboarding new clients. Experience in a previous growth ops role is desired, but not essential, but sharing our passion for the role technology plays in disrupting the traditional real estate industry, is Finally, you’re the type of person who is excited about taking their career in property in an innovative new direction; you want to constantly grow and develop personally, but are also passionate about being instrumental in helping a fast-growing business grow faster Benefits Competitive salary equity package (tax efficient EMI options) Generous Bonus Scheme - be rewarded for exceptional work Bright, fun and energetic central London office (just next to Chancery Lane and Leather Lane’s bustling food market) Flexible working actively embraced - 1-2 days working from home is the norm. Generous holiday allowance, including the full Christmas break. Healthy, free breakfast options available every day Join a highly motivated, engaged team of extremely smart, creative and talented people.