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HC Medical Ltd t/a HC I.T Talent
,
London, Greater London
Role- Head of Solutions - Account Manager
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Job Type: Full-time |
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Overview
Role- Head of Solutions - Account Manager Location- London E1 Salary- £30,000 per annum uncapped commission OTE £60,000 to £70,000 Our prestigious client is looking for a Head of Solutions to join the Senior Leadership team and help take their company to the next level. The role is an Account management role. The Company is an analytics company, it has developed AI technology for generating highly accurate, detailed insight from the unstructured data (such as call transcripts, chat, logs etc.) in a contact centre.).The company is venture capital funded and has won its first long-term contracts this year with many partners. Its GTM model is primarily through BPOs, global consultancies, contact centre software, and specialist customer experience providers, as well as directly to customer-centric brands. It has business and prospects in the UK, Europe and US and has won multiple awards in Europe and Silicon Valley. Role Overview / Responsibilities meet with clients to determine requirements and scope projects liaise with staff at all levels of a client organisation Analyse current business process of clients and identify where PrediCX can add value develop agreed solutions and implement new systems present business solutions in written or oral reports Act as the effective bridge between technology and business requirements prepare documentation and present progress reports to customers organise training and documentation for users and other consultants be involved in sales and support, and where appropriate, maintain contact with client organisations Requirements/ skillset: leadership ability communication and interpersonal skills teamwork skills a logical approach to problem solving/analysing the ability to learn quickly confident decision making presentation skills Business acumen and a commercial curiosity excellent customer interaction skills good organisational skills the ability to communicate technical information to non-IT clients and colleagues Benefits A high degree of autonomy within a growing company to lead and design teams and processes Great exposure to board level management Start-up/Entrepreneurial environment Accolade winning organisation: DEMO God, SAP Start-up of the Year and a Forrester Technology Award Cultural aspects (work location flexibility, casual dress code when not at clients, free fruit, snacks and coffee)