Credit Controller

ALD Automotive ,
Bristol, Bristol
More Details

Overview

Job Description

" The key purpose of our Credit Controller is to achieve high collection rates through proactive outbound calling to meet both call and cash collection targets. However it is also true to say that ALD Automotive is committed to the spirit and principles of TCF with the fair treatment of customers being central to our business culture. This is a busy team who handle a high volume of inbound Credit Control and Customer Service related queries. Due to continue growth we are currently seeking to fill a number of newly created posts within the team, offering both full and part time time hours. Considering the nature of our primary task we are operational between the hours of 8.00am and 8.00pm and have roles covering both early and late shifts, with the earliest being 8.00 - 4.30 and the latest 11.30am - 8.00pm. As mentioned we are able to offer varied hours however do also expect a level of flexibility to suit business needs. Responsibilities/Duties \t * Ability to handle in the region of 60-80 calls a day both inbound and outbound \t * Chasing and collecting payments via telephone, letter and email \t * Dealing with/solving queries on invoices with both internal departments and external customers \t * Supporting vulnerable customers through CFS process and ensuring that all customers requiring additional assistance are aware of all available options \t * Proactively work to Key Performance Indicators to ensure that all agreed objectives are met. These will predominately be around call and cash collection targets \t * Monitoring and placement of all standing order and direct debit mandates \t * Maintenance of credit control records ensuring contact records are accurate and up to date at all times \t * Responsible for ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner \t * Ensure that a high standard of financial control is applied to all processes and that the controls in place will stand up to scrutiny from Internal and External Audit. \t * Develop knowledge of systems and deliver positive process change. \t * Ability to cover multiple shift patterns between 8am and 8pm weekdays as required \t * Ability to build relationships at all levels, communicates effectively, build trust and influence stakeholders. Essential Criteria / Skills & Experience \t * Previous experience in a previous Credit Control/ Collections focussed role. \t * Develop others by sharing own experience and expertise \t * Outstanding telephone manner with the ability to influence others \t * Excellent communication skills: written, verbal, report writing and presenting \t * Excellent time management, planning, organisational and delegation skills \t * Self-motivated \t * Highly competent in Microsoft " Education: Not Specified Employment Type: Permanent

People also viewed