Software Systems Engineer - GeForce Now Cloud Gaming Technology / Spanish Speaker

Nvidia ,
Reading, Berkshire
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Job Description

One Passion. One Culture. Endless Opportunity. At NVIDIA, our employees are passionate about parallel and visual computing. We're united in our quest to transform the way graphics are used for work and play. Our technology impacts the visual experience in video game development, film production, space exploration, medicine, computational finance and automotive design. And we've only scratched the surface of what we can accomplish when we apply our technology to it. We need passionate, hard-working and creative people to help us seek some of these unrivaled opportunities. At NVIDIA, we work, think and learn as a team. We thrive in a deeply strong environment and we're passionate about a culture that demands innovation and the highest standards. The rewards are sweet and include collaborating with some of the smartest people in the industry, an aggressive compensation plan that rewards top performers, and the opportunity to work on products that transform the way people work and play. We are looking for an experienced System Engineer, who will play a dual role on the NVIDIA Enterprise Experience (NVEX) team. In this role, we are looking for someone who is highly technical who can triage customer software issues and resolve customer problems but also someone who can act as a technical account manager with some of the largest customers in EMEA maintaining great customer relationships and working with a team to drive resolution of customer issues. On this highly technical engineering enterprise support team, you will be providing critical support to NVIDIA's enterprise customers. If you have a real passion for technology, and you are interested in a role that you can make a difference in and contribute at all different levels, this may be a great position for you. This team supports some of NVIDIA's most groundbreaking technology, like NVIDIA GRID - the industry's most advanced technology for sharing virtual GPUs (vGPUs) across multiple virtual desktop and applications instances, GeForce Now cloud gaming technology etc. To do an extraordinary job in this role, we will be looking for a dynamic engineer, with a diverse set of skills in system software, as well as Virtual Systems (VMware, CITRIX, Hyper-V, KVM), and knowledge of large enterprise server deployments. We are also looking for someone who has superb interpersonal and communication skills, given you would be working closely with our customers and engineers to understand, explain and resolve issues, and collaborate with the team to build scalable software. Does this type of role intrigue you? If it does, we would love to hear from you! What you'll be doing: * Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues, specifically in the areas of vGPUs and cloud gaming solution * Work with a team of support engineers who will provide first level support * Work as a Technical Account Manager for large Customers in EMEA - quickly driving their issues to closure and providing excellent communication and collaboration with them and the other support members * Track, file new bugs and reproduce customer issues * Take ownership and drive customer issues from inception to resolution * Document customer interactions and better enhance our knowledge base * Actively work with customers and develop internal relationships to bring to bear NVIDIA's internal expertise * Participate in the creation, maintenance and versioning of documentation related to enterprise support processes, procedures and associated guidelines. * Use and interact with CRM systems and provide metrics and reports in order to better develop close relationships with dedicated customer contacts and learn their requirements and business needs * Bring independent analysis, communication and problem-solving to customer escalations What we need to see: * Minimum of a BS in Computer Science, Electrical Engineering, Computer Engineering, or related * You'll bring at least 8+ years computer system experience * Experience working directly with customers * Solid computer science fundamentals * Deep understanding of Windows / Linux * Deep understanding and experience with virtual systems (for example VMware, KVM, or Citrix) * Professional-level communication skills in Spanish, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations * Excellent follow-up and organizational skills, with a passion or love for solving problems * Fluency in Spanish Ways to stand out from the crowd: * Programming experience * Driver experience (Linux, Windows) * Any exposure to system level debug and triaging experience * Understanding of streaming of data and interest in gaming * Experience supporting professional graphics solutions, deep learning or desktop virtualization * CRM experience (ticketing, knowledge base, forums) NVIDIA has continuously reinvented itself over two decades. NVIDIA

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