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Newcastle upon Tyne, Tyne and Wear
Senior Product Support Specialist
Overview
Job Description
Exciting Medical Devices Development company seeks an experienced and enthusiastic Senior Product Support Specialist to provide product support to its customers. This work requires having a strong background and working knowledge in molecular diagnostics and molecular techniques. Duties may include: * Provide phone and email support of products which are undergoing evaluation as well as those that have been commercialized * Design, develop and update as appropriate a user-training-strategies, plans and materials * Further design and develop and provide continuous improvements to the product/technical support program, driven by out of the box thinking and approaches that focus on support in low- and middle-income countries and the individual being tested * Development and measuring of metrics to ensure constant improvement of processes * Willingness to ensure compliance of product support processes with all appropriate regulatory and legal requirements * Build out the product support team as the company portfolio expands * Work with various teams within the Company and external partners, support the company's products * Represent the company at events Skills and experience: * PHD. in a Scientific Discipline * Significant experience in molecular techniques * Minimum 2 years' experience in product support of IVD products * Excellent communication and project management skills. * Experience of conducting root cause analysis * Excellent organisational skills and a team player, but with the ability to work independently and make proactive decisions. * Must be driven, self-motivated, able to work independently * Ability to multi-task and work effectively on several active projects simultaneously * Excellent skills in standard Microsoft Office programs and ability to quickly learn new programs as required * This job will require international and UK travel. * Eligible to work full time in the UK without restriction. * Ability to fit into a dynamic team environment.