Head of Quality and Audit

MITIE GROUP PLC ,
London, Greater London
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Job Description

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: Knowledge of relevant procedures Level of customer Service Team Player Health and safety awareness and knowledge Communication Job Description Main Duties * Accountable in setting the account strategic Quality direction and implementation through planning, monitoring and reporting; * Be results driven with an ambition to surpass expectation, able to make decisions for account key quality systems & processes, driving compliance, continuous improvement and customer satisfaction; * As the face of Mitie Quality on the account be able to communicate ideas with confidence (e.g. using data to support), deliver a proactive behaviour and an influencial people style to inspire creativity and improvement; * Whilst managing and maintaining a team of 3-5 direct reports identify, sussession plan and develop the personnel in a fit for purpose Quality and Scientific Services team structure * Provide a collaborative approach with team members, sharing information / best practice to achieve business, individual and collective objectives and goals; * Partner with, coach and provide leadership to site based management and quality teams; during day to day, audit / inspection preparation, change programs, significant investigations / non-conformity, CAPA and follow up actions, using expertise; * Work with site management to ensure facilities, services and processes are fully GMP compliant and have the ability to recongnise Quality risk; * Be accountable for the timely delivery of all quality data and metrics reporting including trending / performance anaylsis in relation to the GSK account at the various governance meetings,e.g Mitie Quality Council; * With a view to the wider business picture and account business objectives using facts & data design and maintain Quality Management Plan for GSK FM; * Ensure full training compliance achieved through oversight of the management of skills analysis, training matrices and instructor led training by site management teams; * Develop, implement and maintain 52 week audit planner for GSK UK and Ireland account with effectiveness review where applicable Qualifications * Degree qualified (Chemistry, Microbiology, Production, Mechanical, Process, Industrial, or Electrical or equivalent) ; * Lead Auditor qualifications essential; * Evidence of continual professional development; * 10 yeas plus experience in GMP, GLP, QMS, and proven leadership skills within the pharmaceutical / medical device industry; * Knowledge of scientific services, Lean and Six Sigma and Continuous Improvement highly desirable; * Excellent consultative, listening, communication and analytical skills; * Critical thinking and flexibility in order to operate both strategically and tatically; * Excellent interpersonal skills, including the ability to work across the organisation and interact/influence/negotiate effectively at all levels of management; * Ability to focus a team on quality systems thinking and right first time; * Strong report writing and presentation skills. Additional Information Health and Safety responsibilities * Follow Group and company policies and procedu

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