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MITIE GROUP PLC
,
London, Greater London
Cleaning Supervisor Evenings 3hrs
Overview
Job Description
Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: Knowledge of relevant procedures Level of customer Service Team Player Health and safety awareness and knowledge Communication Job Description Main Duties People plans/stakeholders Partner the Business Directors to implement business specific people strategies including; compensation & benefits, recruitment, engagement and talent & development in line with the Centres of Excellence. Take the divisional lead to identify key people priorities using people metrics and external influences to create a future focussed people plan to deliver the Business Unit's OGSP, working in partnership with Centres of Excellence * Partner key stakeholders to gain an in-depth knowledge and understanding of the financial and commercial aspects of contracts, contract performance against targets to inform the People Plan priorities. * Develop strong working relationships with counterparts in key clients to align people strategies for the benefit of the business unit and the client, increasing client engagement and retention. * Ensure identified service levels of delivery across all parts of HR (talent acquisition, learning and development, reward, employee relations) are met and that key performance indicators are put in place and achieved consistent with the principles of continuous improvement. * Design professional and commercial people solutions, in the event of escalated cases, providing counsel to the business in terms of the best approach. * Work with the wider HR community to ensure people policies, initiatives and procedures are fit for purpose and meet the medium/long term needs of the business. Organisational design and talent management * Partner with the business on organisation design and re-design activity to improve business performance and execute all subsequent actions * Support the business on talent management programs including executive and leadership development, performance management, succession planning and career development. * Design effective recruitment and retention strategies, specific to the needs of the business unit and in line with the Centres of Excellence. * Work with key stakeholders to forecast, plan and monitor workforce-planning in line with the business strategy and new business opportunities through strategic hires, proactive succession planning and effective talent management * Create and retain high performing teams; working with the Centres of Excellence to implement Mitie talent and succession planning initiatives, proposing creative solutions to ensure a pipeline of talent and leadership development. * In partnership with the Talent and Leadership Centre of Excellence, create, plan and manage effective skills development for the business area. * Develop high performers and effectively manage talent pipeline by holding bi-annual career reviews with top 5% or top 40 (whichever larger). * Proactively manage the implementation of Mitie performance management strategies to underpin the aims of the talent pipeline. Culture and engagement * Drive and embed cultural change and engagement programmes, in conjunction with the Centres of Excellence.