Services Manager Cleaning - Portering (healthcare)

MITIE GROUP PLC ,
London, Greater London
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Job Description

Company Description Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job Description * Sets objectives and goals for the team and what the next steps/ priorities are to meet those goals. * Is responsible for all the QHSE requirements of their team for areas of accountability * Ensures the hospital has a reputation for its high quality soft services and where possible to look for opportunities to develop this further * Ensures that patients, materials and equipment are safely and appropriately transferred around the hospital to the standard required by the Client and Mitie, as set out in the Service Level Agreement * Leads a team to ensure the delivery of a high quality, timely, responsive, cost-effective and * Pro-active service to meet the needs of the wards and departments * Ensures that all colleagues are trained in accordance with clients and companies requirements meeting both hard & soft needs. * Communicates in an engaging way, ensuring inspiring and motivating messages are conveyed across all teams. * Effectively resources the team in line with business requirements and takes a proactive approach through business forecasting. * Manages performance management for the entire team, ensuring there are mireviews completed for all team members with clear next steps * Uses initiative to identity talented colleagues across their teams and site to ensure they are developed/supported through their career aspirations and building a pipeline of successors. * Ensures that engagement action plans are brought to & kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work. * Utilises the internal HR systems, people support services and guidance to promote best practice and enable their people management accountabilities. * Ensures that all payroll and absence management process are effectively controlled to minimise disruptions and impacting on engagement levels. * Coaches & develops their teams to be the best they can be at work enabling them to achieve their full potential. * Brings to life the Mitie values daily ensuring they & their teams demonstrate the exceptional everyday. * Leads on all employee formal meetings, such as any employee relations topics, restructuring, TUPE or any other consultations. Qualifications * Has a strong standard of both literacy and numeracy skills * They possess an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology * Expert in the provision of soft services with experience in a similar industry with presence in the healthcare sector. * Has developed excellent written, verbal communication and negotiation skills to support them in their role. * Competent in the use of all Mitie's software programs and Apps, such CARPS, Equip, Archibus, TopCat, MiCat & MiRec and analysing data using Mitie's auditing systems. * Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders. * Understands the organisations goals & objectives and can bring these to life in theirs/their teams daily activities * Works well under pressure to meet the challenging deadlines for both operational and people aspects of their roles. * Demonstrates forward thinking/planning, with a positive 'can do' attitude and can flex their style to meet the needs of the business. * Can effectively plan and manage own workloads, however understands when to ask for support when needed. * A strong manager with proven ability to lead, motivate, inspire and support

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