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Freshfields Bruckhaus Deringer
,
Manchester, Greater Manchester
Senior Document Specialist - (including weekends)
Overview
Job Description
Overview of the firm and function Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 27 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments. Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. We think and work globally - we don't just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn't just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps. We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate. The Freshfields Global Centre provides both business and legal services to the firm. Our services are delivered in a way which supports the global nature of our firm and our clients, enables our fee earners to deliver exceptional service to our clients and to do that in a way which is efficient and effective. Role summary/purpose of job This role presents an opportunity to join our Document Specialist team in the firm's Global Centre based in Manchester. The team delivers high quality, efficient and comprehensive document production service to our fee earners (lawyers) globally, with a focus on excellent customer service and continuous improvement. Working alongside a team of document production specialists and creative specialists, you will utilise your advanced skills to support fast, accurate and enhanced document production through effective use of the appropriate tools and innovative technology adopted by the firm. Key responsibilities and deliverables Senior Responsibilities * Be a subject matter expert in at least 2 DS services, providing expertise and training to the wider team. * Managing large delivery projects involving multiple operators or cross functional teams. * Supporting the creation of new document services with product development team, incorporating innovative technology and processes. * Assisting with work allocation, briefing in complex requirements from fee earners and coordinating work in progress. * Providing support to team supervisors by effectively managing customer escalations and ensuring the high delivery standards are maintained. * Document production *