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Honeywell
,
Bracknell, Berkshire
Industrial Technical Support Engineer
Overview
Job Description
Why you would want this role? Performance Materials and Technologies is a high-performing, global business with an array of technologies that are changing the world for the better. We develop and manufacture advanced materials and process technologies used in a wide range of industries and applications, from petroleum refining to environmentally-friendlier refrigerants to bullet-resistant vests. Our advanced materials are critical in the manufacture of products ranging from nylon to computer chips to pharmaceutical packaging. What are we looking for? An excellent career opportunity is currently available for an Industrial Technical Support Engineer in our Performance Materials and Technologies business. Under the direction of the Global Technical Support Manager the Technical Support Engineer will be responsible for delivering outstanding customer satisfaction with the HPS Technical Support; response, communication, and resolution of cases by working closely within a Global team. This position will be based in Bracknell, England. What you will be doing? * Perform installation and configuration of industrial software for customers based on best practices and industry standards * Handle highly complex technical customer issues raised. * Manage internal and external customer expectations to ensure high customer satisfaction * Perform remote services to technically diagnose and resolve issues * Diagnose root cause problems and provide solutions through software defects * Work with all internal departments to facilitate and ensure customer issues are properly addressed * Handle customer calls and raised tickets * Works with customers and account managers to effectively uncover complete business needs and to translate them into effective technical Matrikon solutions * Improve sales-momentum with effective communications: asking the right business/technical questions at right time * Manages internal and external customer expectations to ensure high customer satisfaction while meeting Matrikon sales objectives * Have a background in Performance and Capacity Planning of large enterprises and related performance expertise and know how.