Global Office Controller

MITIE GROUP PLC ,
London, Greater London
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Job Description

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: Knowledge of relevant procedures Level of customer Service Team Player Health and safety awareness and knowledge Communication Job Description The Global Office Controller is responsible for monitoring the safety and security of the group's employees, facilities and property worldwide. Using variety of tools that range from global access control and alarm monitoring systems to various business intelligence sources, open source media, internet and in-house tools. The Controller is required to detect, analyse and alert others regarding any adverse conditions to the group and its employees. These may range from extreme weather conditions to political instability, crime, terror, or technical failures impacting on remote offices. Main Duties: * Serves as a liaison between remote offices and the DSM/Security Management. * Validate system checks, report & correct deficiencies. * Fault & Root Cause Analysis. * System & Statistical reporting. * Monitor alarms and respond in accordance with procedures and SOPs. * Follow the correct escalation procedure and respond in the appropriate manner regarding any emergency procedures or any other incident. * Monitor security alerts from external intelligence sources and conduct follow up investigations via news channels and social media. * Horizon scanning and monitoring of threats, events and any other occurrences that could affect Security Operations. * Monitor and conduct investigations using remote office CCTV & Access Control Systems. * Assist in the training and development of new and existing employees as directed by line management. * Develop and maintain operational processes, procedures and metrics for efficient operations. * Validate system checks, report and correct deficiencies. * Provide the highest level of customer service ensuring all are treated courteously and professionally at all times. * Provide the highest standards of work, written reports and site documentation in a timely manner. * Assist where needed with any ad-hoc requests from the Security Contract Manager, Duty Shift Manager or client. * Constantly strive for continuous improvement whilst assisting the Security Contract Manager and Duty Shift Manager to deliver against Strategic Objectives. * This job description is not exhaustive and is subject to the demands of the contract. Qualifications Person Specification: Leadership skills/experience or a willingness to develop supervisory skills. Front Line SIA licence in Security Guarding and CCTV Licence - Essential Excellent communication skills written and oral - Essential Previous experience working within and administrating a security team in a corporate environment. -Desirable Excellent IT skills with the ability to work competently in multiple system applications - Essential Excellent Personnel management and client facing skills Previous experience of operating and administrating Pro-Watch or other security systems. Ability to accurately interpret and follow a wide range of procedures and processes. First Aid trained - Desirable An alert, inquisitive and pro-active mindset is required to undertake in

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