IT Support Analyst

Virtuoso IT ,
London, Greater London
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Job Description

Start Date: Immediate Right to work: Please note all candidates must be eligible to work in the UK Description: Virtuoso is offering a great opportunity to either enter an IT career as a new starter or for someone who wants to advance further in a support role. The applicant must have excellent written and verbal communication skills. Experience in an IT support role is not essential as comprehensive Service Desk and technical training will be provided. Reporting to the Customer Support Manager, the successful candidate will be working as part of a growing team supporting a variety of users and IT solutions. Key Accountabilities: * Provide first line support for IT related issues and requests * Provide assistance to customers by phone and email * Track issues and requests to resolution * Update the internal knowledge base with issue resolution details * Support computers, laptops, tablets, smart phones and applications * Escalate issues as required to Tier 2 and Tier 3 support teams * Act as a liaison between customers and technical escalation teams * Develop Microsoft 365 technical skills and knowledge Location/Travel: Primarily working from our head office in London (South Quay) - however travel may be required to client sites around London. *** PLEASE NOTE: Due to the current Covid-19 situation, our teams are currently home-based *** Benefits: We are committed to creating great jobs for great people, and provide: 21 days paid annual leave, per year (in addition to statutory bank holidays). Increases every year of service up to 5 years. Perkbox Employee Benefits Subscription - Perkbox offers our staff hundreds of perks, discounts, and freebies from big-name brands including discounted healthcare, gym membership and many more. Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. Free Fruit - We provide unlimited fresh fruit, free of charge every day of the week. We want our team to be healthy and happy. Social Club - We hold a monthly social club with events such as axe-throwing, bowling and golf organised by our team. Great Office Environment - Great modern offices located in the heart of the London's financial district just a few minutes walk from Canary Wharf. Funded Training and Development - Fully-paid technical courses, training and exams related to your personal development goals. Refer-a-friend Bonus - Earn great rewards by introducing new members and helping to grow our team. We're always on the lookout for great talent! Pension - We offer a workplace pension scheme with employer contributions from a competitive and flexible pension provider. More details on our company can be found on our careers page About us: Virtuoso is an award-winning IT managed services provider headquartered in South Quay, London. We implement and manage business platforms and applications for our customers across the UK. They choose us as their integrated technology partner to help them harness the intelligent Microsoft Cloud. We offer a range of managed and professional services which focus on matching customer requirements to innovative technologies, delivering truly positive business outcomes. Link to this job Location London, London, City of Department Customer Support Employment Type Full-Time Minimum Experience Entry-level Compensation 18,000 - 25,000 Apply for this Job

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