Part Time Customer Care Advisor - CarStore Dundee

Peter Vardy BU - Peter Vardy ,
Dundee, City of Dundee
More Details

Overview

Job Description

Part Time Customer Care Advisor - CarStore Dundee 18 Hours Thursday and Friday 9am -5.30pm + 1 in 2 Saturday 8am -12pm Competitive + Bonus + Benefits Full Driving License is Essential We have a unique opportunity for a Part Time Customer Care Advisor to join our vibrant and busy CarStore in Dundee. Our Service Advisors are an important component that works as a link between our guests and our Aftersales department. You will be responsible for dealing with all aftersales queries or concerns our guests may have. You must have excellent customer service and communication skills and will ideally come from a Service Advisor background or have similar automotive experience. Duties of a Customer Care Advisor Responds to and resolves all customer issues direct to them within the communicated PV guidelines. Always able to greet Guest in an Enthusiastic and positive manner to maintain customer retention & satisfaction. Exceed PV service business plan. Exceeds PV Carstore CSI score. Complies with company policy regards to system housekeeping. Agree and fulfil a contact plan with every customer to keep them informed throughout the day of the progress of their vehicle, utilising phone, text and email facilities. Follow Service Core Process at all times. Enter all required information onto IT systems in a timely manner to ensure accurate and comprehensive Customer Relationship Management Data. Ensures preparations standards leaflet emailed to all guests the night prior to guest coming in. Pro-active approach to enhancing/ evolving daily processes within the role. What we are looking for: Current experience working as a Service Advisor or experience working in a similar role. Exceptional customer service skills Excellent communication skills and warm telephone manner Ability to multi-task within a busy environment A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner. Computer literate Key benefits- The Peter Vardy difference Industry leading compensation package- you are in control of your own earnings Discounts on new and used cars Contributory pension scheme 32 days holiday Award-winning In-house and manufacturer training Great career development opportunities Peter Vardy is an equal opportunities employer. Everyone is welcome here, as long as you have the drive and passion to succeed, then we would love to hear from you. Please note: due to a high level of applications only successful candidates will be contacted. **NO AGENCIES PLEASE**

People also viewed