Project Manager - Clinical/Life Sciences background

TransPerfect ,
London, Greater London
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Job Description

TransPerfect Is More Than Just a Job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards. Locations: INTL-London www.trialinteractive.com TransPerfect Trial Interactive (TI) is seeking outstanding and diverse candidates to help our clients operate more effectively in the global marketplace. If you have a sense of urgency, a passion for client service, and a desire to help the world's leading global firms conduct business more effectively, TransPerfect Life Sciences could be the place for you. If you think you have what it takes to join the most enthusiastic and client-focused team in industry, drop us a line. We'd love to hear from you! The Project Manager, Trial Interactive is responsible for the management of implementation, maintenance and ongoing services for clients as contracted. The Project Manager, Trial Interactive (PM) is the main point of contact for clients at TransPerfect Interactive throughout assigned projects and relationships. The PM is required to meet all project timelines and deliverables, as well as work in conjunction with the Business Development, Configuration, Product Development, Document Services Team and Engineering teams. Description : * Is the leader of the Project Team and responsible for collaboration with assigned team in meeting client deliverables as outlined in the contract * Responsible for managing client project deliverables according to signed contracts for medium to large projects * Ensure completion of applicable project-required documents, updates, and respond timely to requests * Manage on-going customer relationships and client expectations to drive exceptional results and customer success * Escalate any appropriate issues to Senior Management to ensure quality is met and actions are monitored until resolution is agreed and met * Participate and support Quality Assurance with clients and regulatory audits, as necessary * Respond to client requests for new project initiatives; collaborate with various members of the Business Development and Product Development Team to assess the scope of work and cost estimates * Knowledgeable in Trial Interactive systems in order to appropriately support clients and recommend process improvements * Engage with clients to understand their environments (both through research and dialog), know our services and capabilities, and determine mutually beneficial opportunities to make our platform a success * Participate in the Business Development process including but not limited to RFPs, client calls or Bid Defenses as assigned. Take a proactive role in learning about clients' industry and business needs and company culture, and educating the project team * Monitor and communicate project progress internally and externally * Ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverables * Oversee study budget and monitor employee time against Client Budget and Statement of Work * Support in training, documentation and updates to our platform as needed * Provide Trial Interactive product support to clients and junior colleagues Required Experience and Qualifications : * Minimum Bachelor's Degree from a 3-year college or university * Minimum of 3 years' experience in the Life Sciences industry (pharmaceutical, biotechnology or CRO experience preferred) * Minimum of 3 years project management experience * Knowledge of clinical development phases and processes Required Skills : * Superior communication skills in English (verbal and written) * Strong presentation skills * Good interpersonal skills * Detail-oriented and well organized, with strong problem solving capabilities * Experience with implementing technological initiatives in a collaborative environment * Experience with various technology concepts Desired Skills and Experience : * Able to multitask in a fast-paced environment * Work well with people from a variety of different backgrounds and cultures * Build relationships with clients and co-workers * Work independently and as part of a team * Take active measures to solve problems and commit to a high level of service * Has a strong knowledge of technology within the industry * Passionate about customer success and making life simpler with technology

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