Junior Helpdesk Support Specialist

TransPerfect ,
London, Greater London
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Job Description

TransPerfect Is More Than Just a Job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards. Locations: INTL-London We are currently seeking an energetic individual to work full-time in our London office as a Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 3 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. Responsibilities include: * Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices) * Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests * Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair * Adhere to procedures for logging, reporting and monitoring helpdesk requests. * Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building Required Skills: * Must be fluent in the English language * The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people * Highly self-motivated and with reasoning skills * Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 and Windows XP) * Knowledge of Mac OS X is desirable * Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc. * Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc. * Knowledge of Antivirus and Spyware removal techniques * Ability to quickly diagnose and fix problems * Ability to articulate and maintain attention to technical details * Ability to open a computer and replace defective components * Desire to learn new skills * Ability to follow through and document issues as well as resolutions * Be able to work in a team-oriented, collaborative environment * Familiar with Microsoft Active Directory a plus

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