Client Manager, Private Capital Markets

IHS Markit ,
London, Greater London
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Overview

Job Description

Company & Team - "About Us" IHS Markit's Private Capital Markets division empowers its customers to more effectively control their data. Whether it is for portfolio assessment, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, IHS Markit is the platform of choice. Duties and Responsibilities - "Your Role" You will be a key member of the EMEA Client Management team for Private Capital Markets, working closely with existing clients to ensure retention, strengthening relationships and adoption, and growing opportunities. Key responsibilities include: * Owning overall relationship with assigned clients, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions * Conducting client health checks, identifying critical goals and key performance indicators for each client to clearly understand and measure client satisfaction and rollout success * Providing consultative guidance on best practices for deep software adoption, advising on product capabilities and potential application to customer's unique requirements * Proactively suggesting improvements to existing processes and thinking creatively to promote new ideas that will benefit the team and our overall efforts * Overseeing and managing execution of client projects * Keeping up to date with IHS Markit products and client use-cases as enhancements are made * Cultivating and contributing to a positive work environment through knowledge sharing, team building and rallying behind new initiatives and efforts across the organization * Providing timely and positive resolution of escalated issues * Identifying upsell opportunities and working collaboratively with colleagues to manage the opportunity to close process * Developing a renewal strategy and proactively identifying and taking measures to mitigate risk to ensure clients are prepared and satisfied to renew their contracts * Working closely with billing to handle client invoicing issues and questions * Staying current on industry related news, trends, and best practices in portfolio data management and managing regulatory concerns Job Requirements - "About You" You are a team player that has the gravitas to build trust with clients. Key Qualifications and Skills: * Minimum 5 to 7 years of related experience, including a proven track record performing in an account management or client success role * Established ability to drive customer loyalty and satisfaction (high renewal rates, client saves, testimonials) * Strong written and verbal presentation skills * Someone who deals with challenging concepts and complexity comfortably and with no fear * Experience with change management and software implementations with a strong understanding of client challenges and best practices in adoption * Knowledge of utilizing Salesforce to track opportunities and customer activity * Demonstrated ability to communicate, present and influence credibly and effectively at all levels of our organization as well as our client's organizations * Ability to pick up new technologies easily * A solid foundation of Excel skills, with the ability to quickly read and understand financials * Flexibility to travel to clients when needed (approximately 30% travel) Job Benefits - "What we offer" * Cash incentive plan and equity award * Competitive benefits package * Training support * Opportunity to work with world experts in the field ----- IHS Markit is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by the laws and regulations in any of our locations. We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, pleasecontactor call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up. IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work. For informationplease click on the following

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