Engagement Manager Opportunities at Bazaarvoice - register your interest for future roles EMEA wide.

BazaarVoice ,
London, Greater London
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Job Description

If you do not see a job Engagement Manager team available or that fits you can still upload your details here through this posting. The Engagement Manager (EM) role is organisationally part of Global Services, but works closely with the Sales and Client Success teams to win new business, scope services engagements and manage delivery across multiple projects. EMs create action plans for each engagement to maximise the value received from the Bazaarvoice Solution Set (Services + Product) in the minimum amount of time from purchase. EMs are the main point of contact for the Customer from the time a statement of work (SOW) is executed and throughout the life of the services engagement. EMs are responsible for shepherding projects through the various Services functions and practices and the coordination of the delivery effort of resources from various practice teams of Consultant and Product experts. The EM's primary responsibilities are: 1. Services scoping and sales. 2. Engagement/ project management. 3. Project budget and estimate. 4. Quality and customer satisfaction. Ultimately an EM is responsible for getting the Services that a customer purchased fulfilled according to the terms of the SOW and Service Order (SO). This will involve a significant number of detailed activities, including: By registering here we will have your details for future roles that come up in the team across the European offices. Responsibilities; * Work effectively with the Sales and Client Success teams to sell services to customers. * Pro-actively scope projects with Customers' business and technical stakeholders to ensure requirements are clearly defined. * Create custom SOWs clearly detailing services activities, responsibilities, deliverables, timing and pricing. * Work with Practice Leads to schedule and coordinate project timing. * Manage and drive a portfolio of projects from Closed/ Won to transition to Support/ Client Success. * Ensure that project vision and goals are clearly defined. * Ensure that key stakeholders are identified and aligned. * Define and maintain project plans. * Focus on achieving milestones and meeting deadlines. * Clarify roles and responsibilities with involved stakeholders. * Prioritise day-to-day work with the right level of focus. * Manage client escalations; act as the bridge between Services and the rest of the organisation. * Ensure that issues and risks are identified and mitigated in a timely manner. * Manage multiple client and internal stakeholders. * Create status reports including estimates to completion for clients and internal stakeholders. * Facilitate client workshops, presenting, and validating in order to achieve consensus. What we typically look for; * Fluent German AND English language skills - to elaborate, you will be working with clients across Europe but the engagement and delivery team needs to cover all languages, so the chances are you would end up with more of our German clients as well as other European projects. * Proven experience with a project management methodology. * Experience scoping professional services for SaaS implementations. * Experience generating or executing Statements of Work. * Track record of working with clients and internal stakeholders at all levels. * Ability to maintain strong client focus at all times. * Ability to work under pressure and deliver. * Passion, energy and a collaborative work ethic. * Full authorisation to work in UK without any restrictions, sponsorship will not be provided. * * Desirable: * Formal certification in a project management methodology (PMP, Prince 2, APM, CAPM, APMP). * Project management experience of SaaS implementations. * Experience in the software/ e-commerce industry. * Familiarity with HTML, CSS, XML, and other web technologies. Expert knowledge not necessary, but you have to be able to communicate well with developers on these technologies. About Bazaarvoice Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice's solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit www.bazaarvoice.com . Why join Bazaarvoice? - We're committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world's leading companies across a wide range of industries including retail, apparel

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