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Pearson Education
,
London, Greater London
Enrolment Advisor Assistant
Overview
Job Description
Learner at the heart Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose. We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education. Why we need you We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world. Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose. About the job Job Purpose: This is a largely phone-based sales assistant role responsible for outbound calling leads who have asked to find out more about one of our partnership university degree courses. Working closely with a team of Enrolment Advisors, they are responsible for booking prospective student consultation calls, undertaking basic CRM record entries, plus various additional administration tasks including SMS, email and applications/admissions follow up. Main responsibilities: The role has 3 main areas of responsibility including booking advisor consultation calls, completing various funnel administration tasks and applications/admissions follow up. Key Accountabilities * Daily outbound calls and logging these correctly in CRM * Booking consultation calls for Advisors via effective call positioning * Updating individual contact records in the CRM database * Personalising and sending templated emails via CRM and SMS messages * Utilising online chat to engage with initial enquiries and book consultation calls where appropriate * Ensure set applications and admissions tasks are followed up correctly linked to stages of the intake (e.g. deadline ...