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FutureLearn Ltd
,
London, Greater London
Enrolment Advisor (Consultative Sales)
Overview
Job Description
ABOUT THE ROLE You will be responsible for selling online courses in partnership with prestigious global universities to prospective local / international students and their representatives. In your role you will be driving enrolment (sales) numbers via phone & email by applying a consultative selling style. You will be managing a pipeline of prospects using a CRM system. During this role, you will have an opportunity to develop an in-depth knowledge of our courses, business services, support services and the application process. ABOUT FUTURELEARN FutureLearn is a leading social learning platform with over 10 million users globally. FutureLearn uses design, technology and partnerships to create enjoyable, credible and flexible short online courses, microcredentials, as well as undergraduate and postgraduate degrees, with a strong social learning USP. It partners with over a quarter of the worlds top universities, as well as organisations such as Accenture, the British Council, Raspberry Pi and Health Education England. Its also involved in government-backed initiatives to address skills gaps such as The Institute of Coding and the National Centre for Computing Education. FutureLearners live and breathe the company values and have a strong connection with our purpose, to transform access to education. We offer lots of flexibility, competitive benefits and a cool work environment. At FutureLearn, we look after each other. KEY RESPONSIBILITIES * Selling by utilising phone and in some instances email, SMS and other online engagement tools. You will be contacting marketing generated leads and progressing them through the sales funnel over given periods. * Provide each prospective student with a solution that is relevant to their experience and aspirations. * Advising prospective students and their representatives on a suitable course and assisting them with the registration process * Managing and reporting on your pipeline successfully to achieve quarterly enrolment/sales targets * Utilising CRM system you will maintain detailed personal records for each prospect in order to deliver a highly engaging personalised experience. * Participating in developing new and innovative ideas for workflows and messaging to improve personal and team performance * Work with team members to develop sales techniques and shape collateral Requirements Essential Experince: * Previous experience working in a B2C/B2B sales, consultancy/advisory or customer services position * Experience using a CRM and pipeline to manage client relationships * Excellent verbal and written communication skills with an aptitude for cross-cultural communications * Highly results orientated with a high level of self-motivation * Fast learner * Ability to work under pressure, while achieving conversion targets * Extremely organised and the ability to prioritise work and manage time effectively * Self-motivated and self-directed * Can work effectively from our offices and remotely from home * Ability to deal professionally with a wide range of people Ideal Experince : * Previous experience or a personal interest for the education industry * Good understanding the commercial challenges of converting prospects into students Benefits We offer lots of flexibility, competitive base salary, bonus and benefits in a collaborative work environment. APPLICATIONS Please use our online form by pressing 'Apply for this job' below, including your CV and a cover letter telling us why you'd like to come work with us. Dont forget to include your salary expectations. This role will be fully remote whilst FutureLearn's office in Camden is closed. Once the office is open again this role will be a full time, office based role with a lot of flexibility to work remotely RECRUITMENT PROCESS Please contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made, to support you through the recruitment process Working hours are 35 hours per week based on a shift pattern covering the opening hours of 7.00am 7.00pm, Monday to Friday. Closing date for applications will be Friday 12th June 2020. We can't wait to meet you! DIVERSITY STATEMENT We value all the great benefits that diversity brings and encourage everyone to bring their whole self at work, regardless of gender, religion, ethnicity, sexual orientation, age or disability. We encourage freelancers and people who have been made redundant as a result of COVID-19 to apply for opportunities at FutureLearn. We believe that in these difficult times, good employers have to rise to the occasion and play their part in the community. At FutureLearn, we take care of each other.