Head of Account Management

Attest ,
London, Greater London
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Overview

Job Description

Founded in 2015 to make consumer research simple and accessible for anyone, anywhere, Attest is a VC-backed scaleup, striving toward a world in which anyone can put consumers and data at the heart of every decision, to create and deliver better, more useful services, products and experiences for communities worldwide. In 2019, our team tripled to nearly 100 people, and together we achieved huge commercial, technical and people success. Our plans for 2020 and beyond are big and exciting, and our team is growing fast. A robust set of shared values unites our team. We invest in each other to ensure every Attester has the opportunity, support and encouragement to realise their full potential. We strongly believe everyone should have the autonomy to freely explore new ideas and have a voice in shaping the future of Attest, whilst making sure that the work we do genuinely makes a difference. About the Growth team The Growth team exist to drive predictable, repeatable growth - for each team member, for Attest, for clients and for consumers. How? By combining a commitment to performance and autonomy. We're a group of smart, hard working folks who value curiosity, integrity and teamwork. We combine expertise across content, technology, demand generation, business development, sales and account management; and by pulling together as a single team, we're able to produce results that are greater than the sum of its parts. What you'll be doing Setting strategy and processes. You'll be leading and building the function, and establishing what excellence looks like for the team. Codifying best practices, creating playbooks and bedding in processes are going to be core to long-term success and scaling this critical part of our revenue operations. Using data to guide success. To ensure you're establishing best practices based on what works at Attest, you'll need to consistently review data to find patterns of success, and bring new external ideas into Attest. What indicators show a client is likely to churn? Do certain metrics show expansion opportunities? Which concepts and features drive delight and lead to up-sell? It's your responsibility to apply an analytical lens to the wealth of data available to you, using (and adding to) metrics to elevate your whole team's performance. Hiring, training and coaching. As a seasoned leader of client success/account management, you'll know the importance of finding and hiring the best account managers to build trusted relationships and advise clients. You will manage your talent pipeline in the same way that you manage your sales pipeline so that it is predictable and repeatable. You will also provide effective coaching, deliver regular training programmes, and support your team to become ever more successful and accomplished in their positions. We want 'account management at Attest' to become a heuristic for excellence. Collaborating. As one of the senior revenue leaders, you're empowered to build this function, make decisions and innovate. You must do so with other teams in mind, collaborating to ensure your strategy is aligned with those around you. No function is an island, and your long-term success will depend on working well with others. Growing revenues. You will be expected to provide regular, accurate reports and forecasts to the Chief Revenue Officer. This will include detailed and insightful commentary on pipeline, ARR growth, quota attainment, individual performance, commissions, significant closed won/lost renewals and team KPIs. Who you are A leader. You have a passion for people and their progression. You define your success based on their success, and take the time to get the best out of individuals. You're also comfortable making tough decisions, and you're comfortable with a fast-paced environment. People person. Forging and maintaining strong relationships both internally and externally is second-nature to you. You have a natural ability to build rapport quickly, and you're committed to adding value to all your interactions, quickly becoming a trusted advisor to those around you. Analytical. You're confident working with dashboards, data and technology. You know how valuable they are, and how to utilise their insights to drive performance across the team. You know what metrics to look for, and the most valuable data to focus on. Experience of salesforce and other sales tools would be a huge advantage. A builder. You are happy to establish and embed new processes into a team, while being open to feedback and new ways of doing things. You can find, hire, train and retain talent. You're always looking for blockers, finding ways to remove them, and thinking about future scale while achieving today's goals. Team player. You have the wisdom to know that you don't know everything, and the humility to ask for help from those around you. You want to be part of a wider revenue team, celebrate shared successes, and collaborate with colleagues. Ambitious. You'll be ambitious f

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