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Global
,
London, Greater London
Digital Infrastructure Engineer
Overview
Job Description
Role:Digital Infrastructure Engineer Reporting To:Head of Digital Operations Location:Holborn, London Overview Global is one of the world's leading Media & Entertainment groups. As the UK's largest commercial radio company, Global reaches more than 32 million people every week including 25 million on the radio alone through itsrespected media brands; Capital, Heart, Classic FM, Smooth, LBC, Radio X, Capital XTRAandGold. Global recently moved into outdoor advertising following the major acquisitions ofPrimesight, Outdoor Plus andExterionMedia. With over 250,000 outdoor advertising points, Global is one of the largest outdoor advertising companies in Europe.In 2018 we launched our awards ceremony, The Global Awards, to celebrate the biggest stars of music, news and entertainment. We're also committed to improving opportunities for young people across the UK. We train the future talent of broadcast and media at our school, The Global Academy, and raise money to support small children's charities across the UK, through our charity,Global'sMake Some Noise. The Role.... In this role, youwill be responsible forcontinual improvementto theinfrastructureused todeliverdigital advertisingacross iconic travel networks in London and nationally.Youwill beplayingapivotalrole inunderstanding thecurrentdigital capabilitiesand develop bothimprovements and entirely new capabilities.You will be experienced inseveraltechnologies and be able to identifywhere you will need to upskill yourself. You have experience designing technology solutions to meet current and future business needs in an exciting and fast paced environment. Role & Responsibilities * Develop the digital infrastructure: * Documentbusiness requirementsand capabilities. * Plan and implement new digital capabilities. * Plan andimplement improvementsto existingdigital capabilities. 3rdLine Incident Management(process agent): * Take ownership of 3rdline incidents. * Manage escalation toexternal vendors such asBroadsign. * Support 1stline and provide technical experience and assistance. Responsible for Problem Management(process manager): * Proactive identification of problemsfrom incidents. * Identify root cause, workarounds andfixes. * Plan and implementfixes (or support 1stline to implement). Responsible forChange Management(process manager) : * Raisingchanges inresponseto problems or project tasks. * Planning and implementing changes Additional: * This role will require occasional out of hours work as required by the project or task. * undertake any other dutiescommensuratewith the nature of the role, at the discretion of line management. Key Skills &Experience Essential: * 5+ years using remote management tools (e.g. MS terminal service, VNC). * 5+ years working with core network technologies (e.g. DNS, DHCP, HTTP(S), HTML, IIS/APACHE, SQL, Windows Server, Cisco, PowerShell). * 5+ years supporting the Microsoft Windows desktop environment. * 3+years' experiencedesigning technologysolutionsand integrating COTS products. * 2+years'usingBroadsignor comparablecontent advertising industry CMS. * 2+ years working with an ITSM tool. * 2+ yearsworking as a 3rdline support agent. * Experiencemanaging small/medium projects. * Experienceworking within an ITIL environment. * Abilityto identify and take responsibility for personal and technical and industry specific development. * Experience in cross-functional working with a business partnering approach. * Experience working in a customer facing environmentand ability toprioritisebased on impact. * Experienceunderstandingbusiness needs andrequirementsanddesigningendtoend processes. Desirable: * Experience using Service now. * Experience using remote OS and software deployment tools. * PowerShell. * Object Orientated Programming(e.g. C#) * Experience using PDQInventory & Deploy Qualifications Essential: * BTEC National Diploma or equivalent level 3 qualification in IT or higher. * Microsoft Exam: Installing & Configuring Windows 10, Server 2008 or later. Desirable * ITIL Foundation. * TOGAF or similartraining.