IT Support Engineer

Onfido ,
London, Greater London
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Overview

Job Description

Onfido is the new identity standard for the internet. That means we only need an image of your ID and a selfie to prove that you're you. In doing so, we help millions of people connect to the services they need and love more easily, speedily and safely than ever before, whether it's renting a car or opening a bank account. Our vision is to create an open world where identity is the key to access. We've received over $200 million in funding from world-class tech investors including TPG Growth, Microsoft, Salesforce to back our vision. And we're just getting started. The Role We are looking for a dedicated and enthusiastic new member of Onfidos IT team, to give world class support to our 300+ Onfido employees. Due to Covid-19 this role will initially be remote. But afterwards you will be based in our London office, supporting Onfido Employees both locally as well as remote support to our international offices in Portugal, India and the US. The right candidate will have a solid history of supporting Mac devices (We are around 90% Apple devices), as well as having experience with Linux devices, Windows Server & Active Directory. This person will also have excellent communication skills, and a positive "happy to help" attitude. You will extend support for all Onfidoers and continuously develop infrastructure in all locations so that there is: 1. Continuous development and maintenance - completion of projects/backlog 2. Adapt our security requirements and compliance controls 3. Excellent IT support - tickets are completed with the agreed turn-around-time Requirements Technical skills: * Security and Compliance - experience with adopting ISO27001 and SOC2 compliance in an Office IT environment by implementing and operating the related controls. Also securing Office IT environments based on security best practices. * A good foundational knowledge of Networking, IT Infrastructure & VPNs. * Support/Helpdesk - providing IT Support of all kinds to Onfido employees. * Asset Management * Audio Visual * MacOS Nice-to-haves: * Hands on experience with any of - * Jamf Pro * Microsoft Active Directory * Google Apps / G SuiteOffice 365 * IdP experience (e.g OneLogin, Okta) * Endpoint/Mobile Central Management * Cisco Meraki * IT Automation - automating IT operations and maintenance tasks using scripting languages like shell/bash or python and code versioning systems. To be a great fit at Onfido, we look for individuals who share our values. We have over 35 nationalities in our growing team, making this an exciting and culturally enriching place to work. Check out the team and Life at Onfido! Benefits We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You'll receive: - A meaningful equity allocation - 25 days holiday, plus bank holidays - Pension with The People's Pension (employer contribution 4% of base salary) - A fully stocked kitchen with unlimited breakfast, drinks, snacks and fresh fruit every day - Bupa Health Cash Plan (Level 2) - Sanctus mental health coaching - Flexible working - Payroll Giving - Volunteer days - 2 days paid time off per year, in addition to holiday allowance, to volunteer - Subsidised gym or sports, therapy, home cleaning or childcare up to 50 per month - Office massages from Urban - Nutrition advice - Free weekly yoga classes - Regular 5-a-side football matches - Dedicated learning opportunities including language classes (currently Spanish, French and English), an unlimited budget for software and books, a training budget for conferences and regular lunch and learns - Quarterly team socials and a budget for cross-team coffees and lunches - Open and transparent culture-we come together on a weekly basis for a global forum (OnFriday) where we share updates and strategic plans, and engage with each other informally over food and drink.

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