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Starling Bank
,
London, Greater London
Payments Administrator
Overview
Job Description
Payment Operations is crucial to Starling, and our customers. We ensure that payments are processed correctly, and on time. We work with many payment schemes and it is crucial that we are always up to date on scheme rules and regulatory requirements. To support our rapid and continued customer growth, we are looking for new payments administrators to join the team. Your responsibilities will include: * The processing of manual deposits. * Managing customers regular payments such as Direct Debits and Standing Orders. * Processing daily post. * Cheque processing: * Returning cheques to customers and banks, as required, in a timely manner. * Investigating and resolving cheques queries and undertaking the necessary checks to process them. * Processing the return of inapplicable funds. * Processing confidential paperwork. * Supporting the payment processing team and dealing with ad-hoc tasks. * Preparing letters to customers. * Ensuring external and regulatory requirements are adhered to. * Actively seeking to improve processes and workflow. Requirements * This role would be ideal for someone with back-office bank branch experience. * Knowledge of cheques clearing processes would be advantageous. * Accuracy and excellent attention to detail. * Ability to communicate effectively with customers. * Ability to manage and prioritise workload, working well within a team. * Excellent written and verbal communication skills. Benefits * 33 days holiday (including public hols). Youll also get your birthday on us * 16 hours paid volunteering time a year * Private Medical Insurance with VitalityHealth * Contributory pension scheme * We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more! * Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership * Access to salary sacrifice benefits such as Cycle to Work scheme * Gym membership options * Full details are available on our careers site About Us: Starling is a leading digital bank on a mission to disrupt the banking industry. Since our launch in 2014, we've surpassed 1.25 million accounts. Our total deposits, meanwhile, have topped 2 billion over the same period. We're a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company. We've won the Best British Bank award three years running, and now employ more than 900 people across our London, Southampton, Cardiff & Dublin offices. Starling Bank is an equal opportunity employer, and were proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.