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TransPerfect
,
London, Greater London
Quality Manager / Proofreader - Multiple languages
Overview
Job Description
TransPerfect Is More Than Just a Job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards. Locations: INTL-LondonJob Description: Responsibilities: The position of Quality Manager is a key player at TransPerfect. This position reports into the Department Manager. Your particular language skill will allow you to finalize the end product before it goes to the client. * Proofread all translated documents for grammar, punctuation and spelling errors * Format all translated documents to mirror the original source document * Give feedback to Project Manager re translated text in the form of a Q score * Suggest subjective changes regarding style, smoothness, and feel of translated documents * Utilize reference materials to maintain consistency across projects for individual clients * Create glossaries for individual clients to complement reference materials * Operate computer assisted translation (CAT) tools to improve efficiency * Efficiently maintains formal disciplined operations procedures across a variety of client projects * Track project-specific non-conformances and resolutions * Assist with making new department processes while improving on existing ones (improve productivity, profitability) * Maintain strong relationships with contract translators, editors, and proofreaders * Investigate client complaints regarding translations - holding both freelance and full-time employees accountable * Be responsible for any errors/omissions associated with their translation projects * Track and report on company-wide quality metrics * Juggle overlapping projects and priorities in a fast-paced environment * Perform other special projects or duties when required Qualifications and Skills: * Requires a three-year degree or higher, preferably in a foreign language * Excellent communication (written and verbal) skills in a foreign language and English * Ability to support multiple projects by keeping accurate and up-to-date project specs * Excellent problem solving skills * Ability to maintain professionalism in all situations, especially under tight deadlines * Satisfactory results on company tests * Minimum passing grade (subject to individual language) on appropriate foreign language test, as applicable Desired Skills: * Prior translation industry experience