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Spotify
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London, Greater London
Global Payment Optimisation & Operations Lead, Spotify (copy)
Overview
Job Description
As the world's largest audio streaming subscription service, Spotify Premium enables millions of creators to make a living from their art by connecting them with the people who love it. It's here that you'll help grow our subscribers by growing the Premium experience, transforming user insights into meaningful innovations and ensuring our platform is available whenever and wherever our users want to listen. Spotify's Payments team is responsible for managing the growth, stability and future direction of Spotify's approach to payments globally. We are now looking for an outstanding Global Payment Optimisation & Operations Lead to join our team. This role, reporting to the Global Director, Payment Partnerships and Optimisation, is a unique opportunity to make an impact on Spotify's core business by optimising an area of significant importance. You will be able to excel as a payments leader in one of the most innovative and forward thinking companies in the world. What you'll do * Work with the Global Director, to design and execute Spotify's global payments optimisation strategy, including: Ownership of global transaction routing; Identification, prioritisation and execution of optimisation initiatives; Leading our efforts to remove friction from the payments process by optimising today's offering, in order to maximise growth and retention. * Lead payment operations, including: Payment fees tracking, analysis and optimisation; Payment authorisation monitoring and anomaly resolution; Flawless execution of the payments aspects of new market launches; Operational aspects of the payments process are maximized for effectiveness and efficiency. * Manage a dedicated Senior Payments Analyst, who will support optimisation and operations activities. Lead the Recruitment of further roles as appropriate. * Work in tandem with our Payment Partnerships team to establish and implement Spotify's issuer outreach programme, driving interactions with issuers around the world to optimise our payments. * Partner with key internal collaborators e.g. Payments Strategy, Regional Markets, Customer Services, UX design, Finance, R&D, to further enhance user experience and optimise all aspects of payments. * Work either from our London, Stockholm or New York office with regular travel between company locations as required. Who you are * Substantial (7+ years) professional experience in online payments and e-commerce, with a deep knowledge of payments, ideally for a large merchant operating at global scale. * Demonstrable track record of success in optimising payments performance in an online environment. Bringing ideas and initiatives for how to apply this specifically for a subscription business. * Highly skilled at leading and executing complex projects spanning multiple stakeholders and know how to get things done in a larger organization where you are not always in direct control of all the resources and competencies to get the job done. * Ability to navigate both the business and product domain and understand the intricacies and complexities in bringing product solutions to market. * Inspirational team leader with an ability to motivate, manage and grow a high performing team. Raise the profile of payments internally. * Perceived as a highly organised and detail-oriented person with a pre-emptive, proactive approach. * Able to effectively build and lead a team of people, spread across different geographic locations. * Happy to be hands on and thrive in a fast-paced, high energy and dynamic environment. * Experienced in working collaboratively with colleagues in the tech and product domains. * You have strong interpersonal skills and care about building trust and credibility at all levels. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service with a community of more than 286 million users.