Junior (Corporate) Account Manager

MetaPack ,
London, Greater London
More Details

Overview

Job Description

Who are Metapack? We are a tech company that works with a lot of the world's biggest ecommerce players to integrate them with over 470 carriers around the world to make delivery easy. We are a multi-tenant SaaS platform. We give them the platform to help consumers decide their delivery preference and track the parcel's progress whilst also providing the retailer with intelligent smart decisions about how to send the parcel - all underpinned with lots of data. We work with well-known global retailers and major brands such as ASOS, Adidas, Burberry, John Lewis, Boohoo, eBay, and Zalando. In fact we work with so many retailers and carriers it's highly likely that you've interacted with us at some point when ordering goods online! In August 2018, we were acquired by Fortune 100's 2nd fastest growing company, stamps.com. We have super ambitious and exciting plans all centered around our tech. Metapack will play a role in shipping around 600 million parcels in 2018 and with the wider stamps.com family the number rises to 2.5bn parcels. MetaPack has been growing at 40% year on year over the last 5 years and continues to grow at a rapid rate. Our values: Innovation, Integrity, Collaboration and Passion The way we work really is at the heart of Metapack, and our 4 core values are brought together to give a sense of our culture. With Innovation and Integrity at our core, we have a flat and open culture where data & evidence, backed by honest and frank discussions, beats subjective opinion and hierarchy. We Collaborate with energy and Passion on meeting the needs of our fantastic customers and partners. Why would I want to be an Corporate Account Manager at Metapack? The Corporate Account Manager is responsible for the all the aspects of the corporate accounts within the Desk Based Account Management function in the UK. The portfolio is 100+ retailers, brands and 3PLs. The Account Manager builds and nurtures strong relationships, develops the best level of Customer Engagement across accounts promoting Metapack's value and best features, proactively searching and identifying the fast growth customers for upgrading to field based Account Management. It is required to work closely and collaboratively with the whole Account Management function and wider Metapack departments including co-ordination of technical support, implementation, project management and change delivery. This an ideal role for someone looking to progress their career with the view to moving into Key Account Management in the future. What would I be doing? * Delivering the best possible level of Customer Engagement across the account portfolio * Executing the customer Engagement Model * Flexibility to travel when required both domestically and internationally * Ensuring we proactively engage all UK customers regardless of size * Proactively reviewing account performance, identifying development opportunities and generating leads where appropriate * Ensuring appropriate commitments and resources are in place to deliver business/customer commitments, in the process managing expectations appropriately * Contributing to strategic thinking through the dissemination of best practice and position Metapack as the natural provider of strategic solutions. * Being a customer escalation point * Support achievement and management of Budget targets, Debtor days and Customer retention/growth * Owning the commercial and service delivery relationship with the account such as the administration of customer contracts, ensuring index-linked annual increases are applied and volume forecasts are used to trigger volume payment thresholds in a timely manner * Owning service management, incident and change management and being responsible for continual service improvement and customer satisfaction, while tracking service delivery against SLA & KPI achievement * Work effectively with MetaPack colleagues across all functions, Product, Core Technology, Support, Professional Services, Marketing, Carriage, Delivery, Finance and New Business to ensure internal and external customer expectations are met; ensure regular client and internal reporting are in place What key skills and experience do I need? * Fluent in English both written and verbal * Strong academics - educated to degree level * Demonstrable success in managing customer accounts, preferably within a technology environment * Financial and other KPI reporting and management * Excellent relationship building skills * Strong customer service orientation * Excellent communicator, both internally and externally; strong verbal and written communication skills in order to influence and persuade clients * Excellent attention to detail and organisational skills; ability to meet deadlines * Strong negotiating and influencing skills * Ideally exposure to the retail trade as a supplier or service provider What are the perks? * Salary of 35K + 10% bonus (paid quarterly) * 25 days holiday, pension, enhanced maternity and paternity leav

People also viewed