Customer Resolution Manager

Curo ,
Bath, Somerset
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Overview

Job Description

Background Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We're one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities. Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers. We own and manage around 13,000 properties in the south west, the majority of them in Bath. , As well as rented housing, we offer support for vulnerable people with thoughtful and effective services, and work to improve our homes and estates and build new places for people to live. What you'll be doing You'll enjoy solving problems, turning situations around and making a real difference in the work you do. Managing a team of three, you will look to ensure quick and effective resolution of cases at all levels of our complaints, insurance and disrepair processes. You will support the business through training and development at all levels to ensure consistent delivery of our policies and procedures. Most importantly, you will lead the business in understanding the causes of our complaints and working with colleagues to make improvements to avoid these situations from happening again. More about you You'll be a customer service professional, able to take on the role of Customer Resolution Manager leading the business in resolving complaints and helping us to learn from our mistakes. You'll be passionate about customer service and have a track record in successful customer complaint handling. You'll be a confident and proven operational manager who can lead a small team to achieve challenging objectives. At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same! When and where you'll be doing it You will be able to work flexibly, 37 hours per week, based on our customers' needs. You'll be based in the The Maltings, River Place, Lower Bristol Road, Bath What will you get in return? We think you'll have a job that makes you feel good about what you're doing - you will make a difference to our customers' lives every day. You'll get: * A day's leave on your birthday * 26 days annual leave per year (plus bank holidays) rising to 29 after 3 years' service * Opportunity to earn performance related pay * Company Pension contribution of up to 10% * Flexible Benefits including health care, gym membership, buying holiday Here at Curo we are about getting the right candidate for the right role, however we recognise that as an organisation we are underrepresented in certain areas. Therefore we operate the disability confident scheme to encourage disabled applicants and we welcome applications from candidates who are BAME or LGBTQ+. We also welcome applications from Curo customers. If you need support to assist you to make an application or attend an interview, then please contact our HR team on 01225 366000, we would be happy to help. Closing Date: Midnight on 23rd June 2020 Interviews: 1st stage interview: 6th July 2020 Interviews: 2nd stage interview: 15th July 2020

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