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Page Personnel Secretarial & Business Support
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Bath, Somerset
Customer Resolution Manager
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Job Type: Full-time |
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Salary: £35,000 per annum |
Overview
As Customer Resolution Manager you will lead the resolution team in resolving complaints from the start to the end of the complaint journey to ensure the very best customer experience. You will lead and develop cultural change to embed the principles of positive resolution throughout the organisation. Client Details My client is a well known business within the construction and property industry based in Bath, close to local transport links. My client is looking for a strategic Customer Resolutions Manager to join their team of 12 with 3 direct reports. Description Evidence experience of managing a team to deliver shared goals and objectives Evidence of previous experience in handling complaints, demonstrating a genuine passion for complaint resolution. Demonstrate experience of presenting written and verbal information for a variety of purposes and audiences. Demonstrate excellent troubleshooting abilities Prove I have analytical and data management skills which will enable me to identify trends and key learning's so improvements can be made Demonstrate understanding and knowledge of customer feedback and how it can be used to improve performance. Evidence the ability to successfully manage a range of projects from start to completion Bring the ability to maintain strong colleague and customer relationships Illustrate the ability to be organised, reliable and work in a pressurised environment Demonstrate the ability to work independently and collaborate with others as required to achieve desired objectives and results Demonstrate creative problem solving and negotiation skills Demonstrate an interest in our customers and the issues that affect their lives, together with a commitment to our organisational values. Demonstrate the ability to effectively manage all budgetary requirements, including delivery of value for the business Profile Successfully meet the KPIs and objectives agreed for myself and the team Demonstrate the improvements I have delivered with tangible results that show success. Get feedback from my customers, peers and my manager about my effectiveness in delivering my services, as well as how I deliver them. Deliver outcomes in line with the Renowned Customer Services operational plan Demonstrate my active participation in company life. Use the company Quality Assurance measures to demonstrate my consistent delivery of our team processes. Job Offer Permanent Full time - 37 hours Flexible working 25 days holiday bank holidays and a day off on your Birthday Free on site parking (first come first serve) Located close to transport links up to £37,000