Global Account Manager

Reed Business Information ,
London, Greater London
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Role Title: Global Account Manage r Reports To: Head of Global Account Management Location: London About ICIS ICISis a division of RELX Group, a FTSE 20 company with revenues of $10 billion in 2018 and an employee base of over 30,000 across 40 countries. We exist to help businesses in the energy, petrochemical and fertilizer industries make strategic decisions, mitigate risk, improve productivity and capitalise on new opportunities. AtICISwe make some of the world's most important markets more trusted and predictable by providing data services, thought leadership and decision tools. Thousands of decisions are taken across supply chains every day using our intelligence and we make this possible through a global presence that delivers the targeted, local insights customers need to achieve growth in a rapidly changing world. We shape the world by connecting markets to optimise the world's valuable resources. With a global team of more than 600,ICIShas employees based in London, New York, Houston, Karlsruhe, Milan, Mumbai, Singapore, Guangzhou, Beijing, Shanghai, Dubai, Sao Paulo, Seoul, Tokyo and Perth. Purpose of Role: Our Global Account Management team aresenior commercial and strategic leadersinour businesswho areresponsible for delivering profitable growth and exceeding targets within our top tier accounts. As a Global Account Manager, you will beresponsible for defining, developing and delivering on short- and long-term commercial strategiesacross the entire GAM account portfolioto address key market opportunities and differentiate ICIS, enhancecustomer and prospect engagement anddeliverresults via go-to-market excellence.GAMs areseniorsmember of the sales functionsothesuccessful candidatewill provide a key leadership role across the business and will be required to input into business strategy and identify and nurture key customer stakeholdersas well asembedding customer-centricity across ICIS and being a customer champion, driving insight and best practices across the organisation. Key Accountabilities: * Responsible for significantly exceeding financial and wider business objectiveswithin the GAM portfolio * Working collaboratively within the GAMteam ensuring that self and colleagues are committed tobeahigh-performance sales organisation that will differentiate ICIS via commercial excellence to capture market share and deliver customer value * Deliver against business and team objectives by role modelling world class behaviours and hold's self and others to account * Deployment ofwiderICISresource into areas of best impact to execute on market strategyin particular ensuringthat supporting resources are effectively engaged to provide deep customer understanding * Increase both customer and employee satisfaction, engagement, mission impact, loyalty, innovation and revenue. * Develop a deep understanding of customer workflow, market trends, competitive activity, opportunity and threats Skills and Behaviours * Significant experience in commercial execution, not necessarily in the PRA orpetchem/energy markets * A strong track record of driving growth in to exceed financial and other business objectives in complex customer organisations * Experienced in working cross-functionally to create high performance organisations * Well versed in creating and developing sales strategies to maximise go-to-market resource and execute againstmarketopportunity * Extensive experience of C level commercial negotiations * Passionate about a world-class customer experience * Proven track record of leading teams in value based, customer-centric buying methodologies and exceeding objectives and financial goals * Proven at identifying, hiring and developing high performing talent and managing under performance * Champion diversity and representation across as well as leading proactive succession planning and talent management to improve customer outcomes * Excellent communication skills in both verbal and written form and ability to collaborate, influence and manage remotely to work with other business functions and geographies * Ensure best practice and sales governance and adherence of self and team to all relevant policies and procedures * Curious about everything, willing to ask questions and challenge the status quo in order to provide better customer, employee and business outcomes * Driven, passionate, motivated individual At ICIS, we are a team that thrives on innovation and collaboration in a diverse and inclusive culture. We take pride in finding the best people. This is not just about a proven track-record, but about who you are and how you work. How we do things is just as important as what we do. We search for the behaviours that will make the difference in our team. It starts with drive and the desire to achieve, succeed and grow. Really caring and ensuring delivery and getting things done. Taking ownership and thriving with empowerment. Not afraid to take calculated risks and fail. We put the customer first and ha

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