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Akkroo
,
London, Greater London
IT Specialist
Overview
Job Description
Integrate is a rapidly growing, global, venture-backed enterprise SaaS business that helps B2B marketers grow revenue and reduce costs. We unify demand marketing channels into a single, powerful platform that help organizations achieve quantifiable business outcomes. In April 2019, Integrate acquired London-based SaaS business, Akkroo . Now forming the Events product as part of the broader Integrate suite, Akkroo enables modern B2B marketers to solve the many challenges around event lead management. We have a top-tier client list including IBM, PayPal, Dell, Salesforce, Cisco, etc. and have an exceptional working environment where you will work alongside innovative, dynamic and inspiring team members. If you like solving challenges, value continuous professional growth and are motivated to join an entrepreneurial culture then we would love to hear from you! Quick Hits: -9+ Years Old -275 Employees -$80M in Funding -Enterprise Marketing Technology -Acquired UK-based SaaS business Akkroo in April 2019 The Role * You will become the first UK team member of our global IT team, with the following responsibilities: * IT Helpdesk service management, including ticket resolution and handling escalations * Provide technical support to end users both remotely and desk-side * Maintaining high quality internal user documentation for the organization * Protect the company, customers and partners through business continuity and information * security excellence * Fix OS, application, and hardware issues for desktops, laptops and printers * Managing IT assets and keeping the inventory * Establish best practice, including overall user support Skills: * Great verbal and written communications * Experience of providing technical support to end users remotely and in person * Great technical and problem-solving skills * Experience maintaining a corporate IT security posture and relating that posture to compliance * requirements (IE: GDPR, SOC2, PCI, etc) * Experience deploying, and supporting the following technologies in a multi-office, corporate * setting: * Web Based Helpdesk/Service Desk software (Fresh Service, ZenDesk, etc) * Imaging new devices * Apple OS X integrated with Active Directory, Windows & Mobile devices * Printers * Microsoft Active Directory (Exchange Online and Azure) including managing Group * Policy * Mac and Windows system management and maintenance using WSUS, SCCM, JAMF, or * other tools * Office 365 and Exchange Online * SAML Based Single Sign On integration with AD (Okta, Auth0, etc) * Centralized Password management solutions (LastPass, 1Password, etc) * Voice Over IP based phone network using an external vendor (CenturyLink, RingCentral, * etc.) and related software & hardware * Corporate LAN with Wi-Fi using Cisco Meraki networking equipment * VPN technology over the WAN (Cisco Meraki, Palo Alto, etc.) * Server, Networking & Internet Access Equipment What's on offer A lot of places boast a great culture, but what's going on here is really second to none (check out our instagram for a sneak peak). You would join a vibrant, supporting and friendly team, who are laser focused on seeing results and making a real impact. We have a set of core {values} which define us and shape our tribe, if they resonate with you then we could be onto something. You can also enjoy... -Tech/ work tools: We supply you with the best hardware so you can focus on the tasks at hand. We'll hook you up with a MacBook on your first day, and we'll sort out getting any additional hardware you need as you get settled. -Social: You can enjoy monthly team lunches (we'll get the bill), various fun events and a company which genuinely gets on well with each other. -Holiday: We're all adults here, so we'll trust you to decide how much holiday you want to take (with a minimum of 24 days). For more information on our perks and why we are a great place to work, click here . Or check out our instagram here.