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RELX Group
,
London, Greater London
Operations Excellence Associate
Overview
Job Description
The Ops Excellence Associate will have the responsibility of developing, agreeing and delivering high value HR change initiatives across multiple divisions within RELX Group. The projects will originate and drive service improvement within the HR function but have significant impact across the 30,000 individuals in RELX. The work will encompass the entire end to end change lifecycle from concept to realisation and continuous improvement. This role is responsible for enabling an excellent employee HR experience which drives the achievement of key business objectives and targets. The mandate for this position is to work with the people leadership team, senior business leaders and key HR/operational stakeholders to identify and enable improvement across the HR people, process, systems and third party landscape. The role is located in London, UK. The role will report to the Head of People Analytics and Operational Excellence. Key Accountabilities * Drives the execution of strategic projects and/or workstreams within them with strong analytical focus and understanding of the employee experience and journey. * Drives the problem solving process: frames problems, completes analytical modelling, and through analysis provides insights into solutions. Uses SMEs and gains buy in to potential solutions. * Leads and delivers process mapping, org design and operating model work as part of the creation and delivery of business cases into significant volumes of employees across the business. * Facilitates meetings and workshops with all the levels of the organization. * Effectively manages the outcomes driven by the project and is capable of steering the business in a new direction. * Develops and delivers a change management approach and plan for workstreams/project as appropriate. * Work within a direct and matrix project structure across multiple functions in the business providing regular guidance to business stakeholders to drive the project forward. * Build, maintain and foster successful relationships with key functional and operational teams at all levels up to c-suite across the business. Ideal profile * Significant experience in both business improvement (analysis, process, design, business case) and project/programme management including change management skillsets. * Strong influencing skills with proven experience in developing strong relationships and in successfully interfacing and negotiating with all organizational levels. * Strong stakeholder management skills - ability to manage key business leaders up to c-suite level. * Excellent attention to detail. * Outstanding communication skills - written and verbal at the most senior level. * Collaborative decision-making and work style and strongly results-driven. * Extraordinary integrity. * Excellent business acumen and commercial focus. * Experience in shared service centre design and/or other HR/people or similar transformation programmes is a bonus but not required. Qualifications * Minimum: Bachelor's Degree. RELX Group is a world-leading provider of information solutions for professional customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives, and executives forge commercial relationships with their clients. We help insurance groups offer customers lower prices by assessing risk better, and save taxpayers and consumers money by enabling governments and financial groups to detect fraud. RELX Group employs approximately 29,000 employees and is present in more than 250 locations in 34 countries. Our customers are using our products every day to advance science, improve medical outcomes, enable better legal decisions, evaluate risk, forge business relationships and gain business insight. We put the highest priority on recruiting, developing and retaining outstanding people. Our managers are directly responsible for the development of their people. We recognize and reward achievement. We enjoy what we do and we celebrate success. We empower our people to maximize their potential and contribution. We respect our people and believe in open and honest communication. We behave in an ethical and principled manner.We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.